Partner Care Manager

Job Description

Job Description

This role supports the missions to Share Christ – Love People by coordinating, communicating, and implementing strategic partner care processes, systems, and methods to enhance relationship with partners. This vital role provides oversight for Partner Care team members, and ensures the team has a full understanding and training of all aspects for Joyce Meyer Ministries programs and outreaches. 

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities:

• Provide leadership for the Partner Care department by establishing clear communication, setting expectations, developing team members, fostering accountability, and building a culture of excellence aligned with the ministry’s mission
• Establish department vision, annual priorities, partner assignments, measurable objectives, key performance indicators, and ongoing process improvements while ensuring alignment with ministry initiatives and cross-functional partners
• Provide or coordinate creative oversight for high-level event planning, partnering with the project team to execute Partner Care events that strengthen the ministry’s relationship with partners and support ministry funding opportunities
• Serve as an ambassador of Joyce Meyer Ministries by connecting with partners to resolve concerns, communicate the heart of the ministry, and foster ongoing prayer and financial support through phone calls, emails, and written correspondence

Qualifications:

• Experience with Microsoft Office (Word, Excel,) required
• Knowledge of Joyce Meyer Ministries media campaigns is essential
• Knowledge of the goals and values of Joyce Meyer Ministries
• Ability to foster collaboration
• Exceptional presentation skills with ability to convey ideas clearly and concisely
• Ability to work with all levels of the organization
• Ability to understand emotional behavior and diffuse emotionally charged situations
• Requires tact, diplomacy and the ability to motivate and persuade others
• Must be able to work independently and with little oversight
• Ability to inspire and lead teams
• Ability to set clear goals and measure results
• Ability to understand how strategic ideas translate into real business goals
• Ability to interpret data and provide insightful analysis

Education:

• Bachelor’s Degree in related field or equivalent years of experience

We’ve got you covered with perks: 

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources 
• Options to work from home with a hybrid work environment
• Paid time off 
• Professional Development
• Tuition Reimbursement

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