DTC Operations Assistant

Job Description:

DTC Operations Coordinator — Laurel Ridge Winery

Part-Time | Monday–Friday | morning to mid-afternoon shift (depending on season may be less days/hours) | 20–30 hrs/week (seasonal) | $20–$23/hr

Laurel Ridge is one of Oregon's oldest family-owned and operated wineries. We're looking for an organized, dependable Operations Coordinator to keep the behind-the-scenes side of our tasting room running smoothly — someone who notices when shipping supplies are low before anyone else does, who'd rather fix a small problem than mention it and move on, and who enjoys being the person other departments can count on.

Why You'll Love This Job
Essential, high-trust role: You won't be pouring wine at the tasting bar, but you'll be behind everything that happens around it — inventory, orders, shipments, and guest care
Weekday schedule: Monday–Friday hours will vary depending on season, but a lot of shifts will look like 9am-2:30pm
Variety: Ordering, inventory, shipping, facilities, and customer service — no two days look the same

What You'll Do

Ordering & Purchasing

Place and track orders for tasting room, club, and office supplies (packaging, shipping materials, office supplies, etc.)
Maintain relationships with vendors and suppliers, and follow up on order issues or delays
Monitor stock levels and flag reorder needs before they become a problem

Inventory Management

Conduct regular inventory counts and reconcile discrepancies
Maintain par levels for tasting room and wine club stock
Process inventory transfers and keep accurate, up-to-date records across systems

Shipping & Fulfillment

Pack, label, and prepare DTC and wine club orders for shipment
Coordinate pickups with carriers and track outgoing shipments
Follow state shipping compliance requirements for wine sales

Customer Service

Respond to guest and wine club member inquiries by phone and email in a timely, professional, and gracious manner
Create and manage tasting reservations
Assist with event setup and logistics coordination as needed (you won't be hosting at the table, but you'll help make sure everything is ready before guests arrive)

Facilities

Oversee day-to-day facility upkeep and coordinate with maintenance vendors on repairs or projects
Manage office equipment, supplies, and general organization of back-of-house spaces
Keep an eye on the property and flag anything that needs attention

What You Bring
1–3 years of experience in operations, inventory, administrative support, or hospitality (wine industry experience a plus, not required)
Excellent written and verbal communication skills — you'll be a voice of the winery on the phone and by email
Highly organized, with the ability to manage multiple tasks and shifting priorities without losing track of details
Comfortable with Microsoft Office (especially Excel) and general point-of-sale or inventory software; willingness to learn our systems

You'll thrive here if you're: Self-directed •  Proactive •  Detail-oriented •  Reliable •  Comfortable juggling shifting priorities

Requirements
Must be 21 years of age or older
Must be able to occasionally lift and move cases of wine (up to ~40 lbs) and be on your feet for stretches of time
Must be available Monday–Friday, with occasional flexibility for events or shipping deadlines
Schedule & Pay
Schedule: Part-time, Monday–Friday, 20–30 hours/week depending on the season — hours run toward the higher end during harvest, club releases, and event-heavy stretches, and toward the lower end during quieter months
Pay: $20–$23/hour, depending on experience
Growth: We're a growing winery that promotes from within

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