Insurance Customer Service Representative

Job Description

Job Description

Position Overview

We are seeking a Customer Service Representative to support a high-volume contact center environment. This role is ideal for individuals who excel at delivering exceptional customer service, solving problems efficiently, and maintaining a positive experience for every customer interaction.

The successful candidate will handle inbound and outbound calls, respond to email inquiries, and navigate multiple systems while maintaining accuracy, professionalism, and quality standards.

Key Responsibilities

• Provide exceptional customer service through high-volume inbound and outbound phone interactions.
• Respond to customer inquiries with professionalism, empathy, and urgency.
• Research, analyze, and resolve customer concerns using multiple systems and applications.
• Maintain service quality standards while meeting productivity goals.
• Take ownership of customer requests and ensure timely resolution.
• Build rapport with customers and deliver a positive experience during every interaction.
• Learn and apply insurance-related concepts and product knowledge.
• Collaborate with internal teams to resolve issues and improve customer satisfaction.
• Assist with special projects and additional administrative duties as assigned.

Required Qualifications

• Minimum high school diploma or equivalent.
• At least 1 year of experience in a high-volume contact center environment.
• At least 1 year of experience within the insurance industry.
• Strong computer skills with the ability to navigate multiple applications simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work a flexible schedule between 7:00 AM and 8:00 PM CST as needed.

Preferred Qualifications

• Bilingual Spanish skills.
• Experience with voluntary benefits products.
• Banking or financial services experience.
• Knowledge of medical terminology.

Desired Soft Skills

• Customer-focused mindset with a passion for delivering outstanding service.
• Strong accountability and ownership of work.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.

What We Offer

• Opportunity to join a stable and growing organization.
• Contract-to-hire career path.
• Collaborative, team-oriented environment.
• Valuable experience within the insurance and benefits industry.
• Ongoing learning and professional development opportunities.

Job Type & Location

This is a Contract position based out of Rosemont, IL.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rosemont,IL.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.