Travel Operations Coordinator

Job Description

Job Description

Travel Operations Coordinator

Alfred Street Baptist Church (ASBC) is a vibrant, faith-driven community committed to serving God and the people around us. ASBC is home to over 12,000 members and we have more than 80 ministries that are committed to our mission of Building Disciples to Win the World for Christ. We value collaboration, service, and excellence—and we’re looking for team members who share that commitment.

The Travel Operations Coordinator serves as the enterprise owner of Alfred Street Baptist Church's travel and expense program (SAP Concur) and consolidate several ASBC-wide operational functions requiring centralized accountability. This role administers the full travel lifecycle—policy enforcement, system administration, vendor management, and expense compliance—while supporting HR operations through background check coordination, office space management, and cross-departmental project coordination. The ideal candidate combines strong systems administration skills with exceptional organizational abilities, policy acumen, and a collaborative approach to driving operational excellence across the organization.

This is a full-time position located in Alexandria, Virginia. The incumbent is under the day-to-day supervision of the Director of Human Resources.

Schedule: ONSITE, Tuesday- Friday, 9am-7pm

Salary Range: $70k- $76k

What You'll Do

Travel & Expense Program Administration

• Serve as the primary SAP Concur system administrator, managing user setup, profile configuration, approval workflows, expense categories, and system updates
• Own the end-to-end travel and expense process: travel requests, booking coordination, expense report submission, reconciliation, and reimbursement tracking
• Monitor and enforce ASBC's travel and expense policy, tracking submission compliance and following up with travelers to maintain =90% post-travel submission rates
• Conduct periodic audits of travel and expense transactions to identify policy violations, cost-saving opportunities, and recommend policy revisions

Vendor & Program Management

• Manage relationships with travel and expense vendors including Concur and Gantt Travel (or successor travel management company)
• Coordinate administration of the ASBC Uber Business account, including user management, policy settings, and usage monitoring
• Evaluate and implement Concur program enhancements to improve traveler experience and organizational efficiency
• Partner with Finance on expense reconciliation, journal entries, and travel spend reporting

Church-Wide Event Travel Coordination

• Serve as the travel and logistics coordination lead for staff needs related to offsite church-wide events
• Partner with event point-of-contact leads to identify staff travel requirements, coordinate bookings, and manage ground transportation
• Develop event-specific travel guidance and communications for traveling staff, including itineraries and reimbursement procedures

Background Check Coordination

• Serve as the centralized owner of background check processing for all ministry volunteers and Church Council members
• Manage the full background check lifecycle: initiation, vendor coordination, status tracking, adjudication support, and record maintenance
• Track renewal cycles and maintain confidential records of all background check results
• Partner with the HR Director on adjudication decisions and evaluate vendor performance

Training, Communication & Operations Support

• Develop and deliver traveler training on Concur booking, expense reporting, and ASBC travel policy, including onboarding and refresher sessions
• Create and maintain user guides, FAQs, quick reference materials, and intranet resources
• Manage office and workspace assignments, coordinating with Facilities and department leaders on space planning and new hire setup
• Develop and maintain standard operating procedures (SOPs) and identify process improvements to drive operational efficiency

What We're Looking For

Required:

• Bachelor's degree in Business Administration or a related field
• 3–5 years of experience in operations coordination, travel program administration, or similar role involving systems administration, compliance tracking, and cross-functional coordination
• Experience administering SAP Concur (Travel & Expense) strongly preferred
• Strong systems administration skills with ability to configure, manage, and troubleshoot enterprise software platforms
• Exceptional organizational skills and attention to detail in tracking compliance deadlines, processing transactions, and maintaining records
• Ability to enforce policy consistently and diplomatically across all levels of the organization
• Strong written and verbal communication skills, with ability to develop clear training materials and user guides
• Proficiency with Microsoft Office Suite and collaborative tools (Teams, Zoom)
• High level of discretion and sound judgment in handling confidential information
• Ability to manage multiple concurrent responsibilities with competing deadlines
• Ability to build effective working relationships across departments

Preferred:

• Experience with background check vendor platforms and processes
• Experience at a church, nonprofit, or mission-driven organization
• Process-improvement mindset with ability to identify inefficiencies and implement practical solutions

  How to Apply

  Submit a resume and cover letter through our online application system.

  Alfred Street Baptist Church is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive work environment that embraces and encourages different perspective. We work to reflect and be representative of the communities in which we serve and in which we reside. Qualified individuals with disabilities and disabled veterans who need assistance or an accommodation in our job application process should contact View email address on us.fitly.work. An offer of employment is contingent on successfully passing a background check.