Channel Program Operations Lead

Role Description

As the Channel Program Operations Lead, you are the architect and guardian of our channel ecosystem. This role is designed for a high-initiative tactical problem solver who thrives on finding friction in a system and fixing it. You won't just be managing a list of programs; you will be identifying operational gaps, designing scalable solutions, and working directly with leadership to ensure our Go-To-Market (GTM) efforts are seamless and data-driven. Success in this role means obsessing over the "user experience" of our programs—constantly asking, “How do we make ourselves easier to do business with?” for our partners and our internal stakeholders alike.

• A Natural Self-Starter: You are energized by ambiguity and take full ownership of projects, demonstrating unwavering commitment to operational excellence.
• Inquisitive & Analytical: You apply rigorous critical thinking to break down complex issues and dive into data to inform decisions.
• Strategically Minded: You possess strong business acumen and understand that operations is the backbone of strategy.
• Unwavering Reliability: You demonstrate a high commitment to deadlines and transparency.
• Bias for Action: You propose fixes and approach challenges by presenting drafted frameworks or "straw man" solutions.
• Trusted Partner: You build and earn the confidence and trust of cross-functional partners, particularly Sales leadership.

Qualifications

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Proven track record of improving or scaling business processes.
• Experience in a role requiring high levels of cross-functional influence and leadership.
• Advanced Data Proficiency: Expert-level proficiency in Excel/Google Sheets is a must, including complex formulas (VLOOKUP, Index/Match, Pivot Tables).

Requirements

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: Over 50%
• Relocation Provided: None
• Position Type: Experienced
• Referral Payment Plan: No

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!