Mission Success Director

Lead and manage Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across defense and intelligence customer portfolios Serve as Delivery Operations Manager, owning delivery timelines, resource allocation, risk management, and cross-project coordination Align customer objectives with product roadmaps, identify expansion opportunities, and ensure renewal readiness Oversee IOC/FOC stage-gate delivery processes and OKR-based health scoring Provide executive-level reporting on delivery health, risks, and strategic outcomes Hire, coach, and develop delivery team members Own margin and resource accountability for the portfolio Build senior relationships with program managers, military leaders, and government executives Coordinate delivery across engineering, data science, product, and solutions teams Establish delivery standards, stage-gate processes, and operational readiness criteria Maintain portfolio visibility across Salesforce, Jira, and Google Workspace Requirements 10+ years of progressive leadership experience in defense, intelligence, or federal technology programs 5+ years in a people-management role leading delivery, program management, or customer success teams Proven experience managing a portfolio of concurrent programs or accounts Track record of building and scaling teams in high-stakes, operationally demanding environments Strong executive communication skills, including briefing general officers, SES-level civilians, and C-Suite executives Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture Experience with P&L or margin accountability in services or software delivery Ability to operate autonomously in a fast-paced, high-growth environment Must be able to obtain and maintain a Secret security clearance; U.S. citizenship required Bachelor's degree required; advanced degree a plus Active TS-SCI clearance preferred Prior military service at field-grade officer (O-4+) or senior civilian (GS-14/15) level preferred Experience in enterprise software or AI/ML platform delivery for defense customers preferred Domain expertise in defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment Experience transitioning from uniform to the defense technology industry Familiarity with agile delivery methodologies in classified or accredited environments Understanding of FedRAMP and IL4/IL5/IL6 deployment environments and compliance requirements Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance Core Competencies Demonstrates extensive leadership in managing delivery operations and program management within defense and intelligence sectors, with a strong focus on resource allocation, risk management, and executive communication. Proven ability to build and scale high-performing teams while ensuring operational readiness and compliance with industry standards. Highest-signal resume keywords 10+ Years Leadership Experience P&L Accountability Executive Communication Skills Agile Delivery Methodologies Domain Expertise in Defense Operations Hard Skills Program Management Delivery Operations Management Risk Management Portfolio Management OKR Frameworks Stage-Gate Processes AI/ML Platform Delivery Resource Allocation Delivery Readiness Tracking Margin Accountability Soft Skills Coaching and Development Building Senior Relationships Autonomous Operation Team Leadership Strategic Communication Certifications & Qualifications Secret Security Clearance Active TS-SCI Clearance Industry Keywords Defense Intelligence Federal Technology Programs Operational Culture DoW and IC Structures FedRAMP Compliance Logistics Readiness Weapons Systems Sustainment Tools & Technologies Salesforce Jira Google Workspace #J-18808-Ljbffr Jobtailor