Operations Manager

Are you a dynamic leader with a passion for operational excellence, team management, and process optimization? Do you thrive in an environment where you can drive efficiency, improve workflows, and ensure seamless business operations? Heritage Pools LLC is looking for an Operations Manager to oversee and enhance our company’s daily functions. As Charleston’s premier pool builder, we believe that strong leadership and streamlined operations are key to our success. This role is critical in managing multiple departments, improving customer service, and optimizing business processes to ensure continued growth and customer satisfaction. The Operations Manager is responsible for overseeing all service, renovation, maintenance, and construction operations. This includes managing staff, implementing best practices, tracking key performance metrics, and ensuring customer satisfaction. This role requires strong leadership, problem-solving abilities, and an ability to drive company-wide efficiency. Location: Charleston, SC Job Type: Full-Time Reports To: Ownership Team Key Responsibilities Team & Performance Management: Recruit, train, and oversee department managers and supervisors. Set job expectations and monitor staff performance through evaluations and coaching. Ensure all employees are meeting productivity, quality, and customer service standards. Operational Oversight & Process Improvement: Optimize workflows across all departments, including service, maintenance, renovations, and construction. Develop and implement new processes to enhance efficiency and reduce costs. Ensure compliance with OSHA, health, and safety regulations. Oversee fleet management, including vehicle and heavy equipment maintenance. Manage staff levels, wages, and contract labor to align with revenue goals. Review and approve operational invoices, ensuring proper tracking and payment. Maintain strong relationships with key vendors and negotiate pricing, rebates, and service levels. Customer Satisfaction & Issue Resolution: Serve as the escalation point for customer concerns regarding service, quality, or site-related issues. Implement strategies to improve the customer experience and prevent recurring service problems. Work closely with leadership to implement customer-focused policies and procedures. Qualifications and Requirements Education & Experience: High school diploma or GED required. Previous experience in operations management, construction, or service-based industries preferred. Skills & Physical Requirements: Strong leadership, problem-solving, and communication skills. Ability to multitask and manage multiple teams efficiently. Excellent organizational skills and strategic planning abilities. Ability to lift, bend, and stand for extended periods. Additional Requirements: Must pass a background check and drug screening. Valid driver’s license and reliable transportation. Perks and Benefits Competitive salary based on experience. Health benefits package. Paid time off for a balanced work-life environment. Professional development and leadership opportunities. Why Join Heritage Pools? As part of our team, you’ll: Lead and optimize Charleston’s most trusted pool construction and service company. Have the opportunity to shape the future of company operations. Work with a collaborative leadership team focused on continuous improvement and growth. Join Us and Drive Operational Excellence If you’re a results-driven operations leader looking for a challenging and rewarding role, we’d love to hear from you. Apply today and be part of a company that values expertise, innovation, and efficiency. #J-18808-Ljbffr Heritage Pools, LLC