Customer Service Representative (CSR)

Job Description

Job Description

???? Deliver Exceptional Service for a Rapidly Growing HVAC-R Platform – Join Mechanical Group as a Customer Service Representative! ????

• Position Title: Customer Service Representative (CSR)
• Company Name: Mechanical Group
• Pay Range: $19 – $24 per hour (based on experience)
• Employment Type: Full-Time
• Location: Las Vegas, NV
• Industry: Commercial HVAC-R / Mechanical Services

Job Overview

Mechanical Group is seeking a highly organized and customer-focused Customer Service Representative (CSR) to support our growing HVAC-R operations in Las Vegas, NV. This role is ideal for an experienced professional who thrives in a fast-paced service environment, communicates confidently with customers, and understands the importance of organization, urgency, and professionalism.

You will serve as a key point of contact for customers and field operations, helping coordinate service requests, maintain scheduling accuracy, and ensure an exceptional customer experience from start to finish. This position plays a critical role in supporting the daily success of our service department.

The Opportunity

You will join a rapidly expanding HVAC-R platform that prioritizes operational excellence, customer satisfaction, and team collaboration. This role offers the opportunity to work closely with leadership and field teams while helping support high-level commercial service operations across multiple markets.

Your professionalism, communication skills, and organization will directly impact customer retention and operational efficiency.

How You Will Make an Impact

• Provide exceptional customer service and phone support for incoming service requests and customer inquiries.
• Coordinate scheduling and dispatch support using ServiceTitan.
• Communicate effectively with technicians, customers, and internal teams to ensure smooth service operations.
• Maintain accurate customer records, notes, and scheduling information within company systems.
• Handle high call volumes professionally while maintaining a positive and solution-oriented attitude.
• Assist with administrative support tasks including work order updates, customer follow-ups, and service coordination.
• Ensure customers receive timely updates regarding appointments, scheduling, and technician arrival times.
• Support field operations by helping maintain organized communication between office and field teams.

Required Qualifications & Experience

• Minimum of 5 years of experience using ServiceTitan in a service-based environment.
• Strong customer service and phone communication skills.
• Highly organized with strong attention to detail and multitasking abilities.
• Comfortable handling high call volumes and fast-paced workflows.
• Professional demeanor with confidence speaking to customers and field staff.
• Strong computer and data entry skills.
• Ability to work independently while supporting a collaborative team environment.

Preferred Qualifications & Experience

• Previous experience in HVAC, plumbing, mechanical, or service-related industries preferred.
• Dispatching or scheduling experience is a plus.
• Experience supporting commercial service operations preferred.

Compensation & Benefits

• Competitive hourly pay ranging from $19 – $24 per hour based on experience.
• Medical, dental, and vision insurance options.
• 401(k) retirement savings program.
• Paid time off including holidays and vacation.
• Stable full-time schedule with long-term growth opportunities.
• Supportive and team-oriented work environment.

Schedule

• Monday through Friday
• 7:00 AM – 3:30 PM PST

Work Location

• Onsite – Las Vegas, NV
• Office-based role supporting service operations across multiple markets.

About Us

Mechanical Group is an elite HVAC-R service platform specializing in high-demand commercial environments across California, Nevada, and Texas. We are technician-led and growth-oriented, with plans to acquire multiple companies annually through 2028. We provide the stability of a large organization with the heart and influence of a private shop.

Learn more at .

Mechanical Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.