Customer Account Specialist

Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by:

• Processing orders, often with complex requirements, from quoting stage through delivery.
• Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
• Working with customers to meet project expectations for delivery and quality.
• Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
• Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
• Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

• Associate's or Bachelor’s Degree
• Proficient with computers, Microsoft Office
• Excellent initiative and problem-solving skills
• Good communication skills, both written and verbal
• Professional demeanor
• Prior customer service or sales experience preferred
• Exposure to components/electronics industry a plus

• A supportive, high-trust work environment with clear expectations, transparency, and a shared commitment to excellence
• The stability of a company with a record of strong financial performance
• A meritocracy where a high level of achievement and contribution is rewarded
• Veteran and military-friendly environment
• Competitive compensation, incentives and retirement plans
• On the job training and career development opportunities
• 401k with a company match plus an additional employer-paid contribution
• 15 days of Paid Time Off, tiering up in years 3, 5 and 8
• 12 paid holidays
• Complete benefit package includes medical, dental, vision, disability, life insurance, student loan repayment assistance, tuition reimbursement, EAP, a company-matched 401k contribution and a non-elective company 401k contribution.

What we offer

• A supportive, high-trust work environment with clear expectations, transparency, and a shared commitment to excellence
• The stability of a company with a record of strong financial performance
• A meritocracy where a high level of achievement and contribution is rewarded
• Competitive compensation, incentives and retirement plans
• On the job training and career development opportunities
• 401k with a company match plus an additional employer-paid contribution
• 15 days of Paid Time Off, tiering up in years 3, 5 and 8
• 12 paid holidays
• Complete benefit package includes medical, dental, vision, disability, life insurance, student loan repayment assistance, tuition reimbursement, EAP, a company-matched 401k contribution and a non-elective company 401k contribution.
• Veteran and military-friendly environment

Position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.