Senior Food & Beverage Manager

Senior Food & Beverage Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Senior Food & Beverage Manager is responsible for leading the daily operations of all food and beverage outlets, bars, lounges, in-room dining, pool service, and banquet functions. Reporting to the Director of Culinary & Beverage Operations, this role drives exceptional guest experiences, financial performance, service excellence, and team development while ensuring compliance with company standards and luxury hospitality expectations. This leader oversees outlet performance, staffing, scheduling, revenue generation, cost controls, training initiatives, guest satisfaction, and operational readiness across all food and beverage venues.

Responsibilities

• Lead all food and beverage operations including restaurants, bars, lounges, banquet events, pool service, and in-room dining.
• Manage revenue, labor, beverage cost, food cost, and departmental expenses to achieve budgeted goals.
• Direct hiring, onboarding, training, coaching, talent conversations, and succession planning for food and beverage team members.
• Ensure exceptional guest service standards and promptly resolve guest concerns.
• Partner with Culinary, Sales, Catering, Front Office, and Operations teams to execute events and promotions.
• Monitor inventory, purchasing, receiving, and product quality standards.
• Maintain compliance with health, sanitation, alcohol service, and safety regulations.
• Analyze operational reports, guest feedback, labor productivity, and financial results to drive continuous improvement.
• Perform other duties as assigned by Senior Management.

Qualifications

• At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• 1 years Catering and Event experience
• Organized Labor experience preferred
• Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.