IT Help Desk Support
The SWATCH Group
Job description IT Help Desk Support – Information Technology Team Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users. Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime. Install, test, configure, and deploy new workstations, POS systems, printers, and software applications. Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation. Support and troubleshoot Cegid POS applications, ensuring seamless retail operations. Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking. Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms. Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications. Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades. Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams. Administer Active Directory user accounts, password resets, security group management, and account maintenance. Perform basic network, system, and application troubleshooting to identify and resolve operational issues. Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers. Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance. Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations. Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures. Travel to retail locations may be required up to 15% of the time #J-18808-Ljbffr The SWATCH Group
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Help Desk Support in Miami, FL vacancy
- ...Miami, FL seeks an entry-level Level 1 Service Desk Support Technician to assist internal users with hardware... ...resolutions in our ticketing system. You’ll help with setup and configuration of computer systems, maintain IT inventory, and collaborate with the IT team to...Suggested
- ...IT Support TechnicianWe are looking for an experienced IT Support Technician to provide first-line support and assist with IT... ...to our internal offices and remote staff. The IT Service Desk, which you will help manage, serves as the centralized contact point for all IT...SuggestedWork at officeRemote workRelocation package
My VA Support
Miami, FL3 days ago $22 - $25 per hour
IT Support Specialist / Systems Technician Full-Time | Primarily Remote | South Florida Attracting Solutions is a growing Managed... ...South Florida. We provide full outsourced IT services, including help desk support, cybersecurity, Microsoft 365 services, cloud...SuggestedHourly payFull timeLive inRemote workWeekend workAfternoon shiftAttracting Solutions
Miami, FL15 hours ago- ...IT Support TechnicianThe IT Support team delivers technical support and office technology services to all Opendoor personnel. We support... ...own terms. We've built an end-to-end online experience that has already helped thousands of people and we're just getting started....SuggestedWork at officeLocal areaRemote workMonday to Friday
Opendoor
Miami, FL1 day ago $22.93 - $29.06 per hour
...IT Support TechnicianAt Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success... ...:Answer calls and respond to tickets from the Support Desk ticketing system.Communicate using MS Teams, email, and in person...SuggestedHourly payFull timeCurrently hiringWork at officeLocal areaRemote workCumming Group
Miami, FL3 days ago- ...IT Desktop Support Engineer - BackfillLocation: Miami, FloridaJob Purpose: The onsite support engineer will provide high quality technical... ...When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.Maintain overall ownership of user's...Work at office
Sky Systems
Miami, FL3 days ago - Miami Children’s Hospital is seeking a Help Desk Analyst to provide first-line IT support in a fast-paced environment. The role involves triaging calls, owning issues through resolution, and minimizing user downtime across Windows platforms and Office applications. Candidates...Work at office
- ...International University (FIU) invites applications for a Computer Support Technician within the Student-Athlete Academic Center (SAAC) in... ...teaching labs and staff computers, and providing basic end-user IT support. The ideal candidate is a team player with strong...
- DLA Piper Miami is seeking an IT Help Desk/Deskside Support specialist to provide desktop hardware and software assistance to end users, onsite and remote. The role includes imaging, device setup, and coordinating with vendors for hardware repairs. The ideal candidate has...Remote jobWork at office
- ...Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end-user computing, Microsoft 365 services, and... ...related work experience Experience: Help desk: 5 years (Preferred) Microsoft 365: 5 years...Full timeWork experience placementRemote work
Educational Federal Credit Union
Miami, FL15 hours ago - Cumming Group in Miami, FL is seeking an IT Support Technician to provide first-line internal IT support for workstation hardware, OS, software, network issues in a 100% in-office role supporting 30+ US offices. You will handle tickets, remotely assist users, use AD and...Work at officeRemote work
- A major membership warehouse club operator in Miami seeks a Technical Support Specialist to ensure smooth IT operations. The role includes engaging directly with users to resolve technical issues, managing service requests, and contributing to team projects. Ideal candidates...Work at office
- Rhenus Group is seeking a dedicated IT Support professional to serve as the principal technical contact for employees across the Americas... ...following established protocols, maintain knowledge resources, and help improve service delivery through feedback and process...Remote job
- NCCI Holdings, Inc., based in Boca Raton, FL, is seeking a Help Desk Analyst to provide first-level IT support for internal users. You will respond to incidents via phone, email, and dashboards, diagnose issues, and deliver immediate solutions while coordinating with specialists...Immediate startFlexible hours
- CompuCom Staffing is seeking an experienced IT Deskside/Desktop Support Specialist to perform IMACD tasks, imaging, deployment and break/fix support. The role emphasizes hands-on troubleshooting, end-user assistance, and meticulous ITSM/asset record keeping. The position...Local area
- Opendoor in Miami is seeking an IT Support Technician to serve as the frontline tech partner for local employees and visitors. You’ll handle new hire setups, hardware troubleshooting, and office AV, combining strong technical skills with a customer-first mindset. You will...Work at officeLocal area
$30 - $40 per hour
...alternative application process. IT Full Time Clerical Miami Lake,... ...are hiring an experienced IT Support Technician to be the hands‑on,... ...our people rely on, helping users remotely by phone, chat... ...‑on desktop, end‑user or help desk support, including on‑site and...Hourly payFull timeWork at officeLocal areaRemote workShift workWeekend workAfternoon shiftEarly shiftWeekday work- L1 IT Support Engineer Fulltime Coral Gables, FL IMMEDIATE NEW JOB OPPORTUNITY for a L1 IT Support Engineer to join our clients’ national... ...Collaborate with outsourced IT partner to triage and resolve help desk tickets and escalate vendor-related issues. Manage onboarding...Full timeWork at officeImmediate start
- ...If you have a background and skillset for IT and a determined mindset to overcome any obstacle... ...the IT Technician will be to respond to support requests in a timely manner, be the... ...support of incoming requests to the service desk via telephone, web portal, email to ensure...Work at officeLocal areaRemote workFlexible hours
- SUMMARY Provide first‑line technical support for employees across the organization. Troubleshoot, resolve, and document... ...practical experience. 6 months to 1 year of IT support or prior customer service/help desk experience highly preferred. Healthcare experience is...Remote work
- ChenMed is seeking an Associate Field Support Technician to provide level 1-2 IT support for patients and staff. You will assist with PC, server and mainframe applications and hardware, troubleshooting, and ticket documentation in a fast-paced healthcare setting. Based...
- MANTECH in Doral, FL seeks a Field Support Technician to deliver advanced onsite and remote IT support, diagnose hardware/software issues, and assist with knowledgebase and training materials. The role requires active security clearances and experience with Windows systems...Remote job
- ...Services is partnering directly with one of the most prestigious and influential firms in global financial markets to add a Senior AV & IT Support Technician to a small, highly visible technology team based in their Miami Office This is a high-performance, high-visibility...Work experience placementWork at officeLocal areaShift work
$45k - $60k
Job Description Job Description Job Posting: IT Support Technician Who We Are: DSignage provides digital signage, conference room, and... ...required as needed. * Track client requests/problems in our help desk ticketing system. * Communicate with clients regarding the resolution...Work at officeMonday to FridayKeiki Enterprises LLC
Miami, FL4 days ago- ...Information Technology Job Category: IT Locations Miami, FL, US Your Role Support Specialists provide first-line... ...user incidents received via service desk requests and office operational requirements... ...with three to five years of prior help desk and customer service...Full timeTemporary workWork experience placementWork at officeLocal areaImmediate start
- ...n Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end-user computing, Microsoft 365 services, and... ...\n \n \n Experience: \n \n \n Help desk: 5 years (Preferred)\n Microsoft 365: 5 years...Work experience placementRemote work
Educational Federal Credit Union
Miami, FL29 days ago - Inter Miami CF is offering a Number 10 Internship in IT for the 2027 Sprint Season. This paid, part-time internship focuses on technical... ...assist with hardware/software issues, document resolutions, and support events with on-site IT coverage. The role requires students...Part timeInternship
- ...motivated, mission-oriented Knowledge Management IT Support Specialist to join our team in Doral, FL... ...documentation to ensure the service desk repository remains accurate, searchable,... ...or joint military environment. HDI (Help Desk Institute) certification or KCS (Knowledge...
- ...Gastro Health is Seeking a Full-Time IT Manager - Support Gastro Health is a great place to work and advance in your career. You'll find... ...staff. This leadership role is responsible for overseeing the help desk, managing support workflows, and serving as the escalation...Full timeLocal areaRemote work
- Lennar USA in Miami is seeking an IT Technician I. This role focuses on providing essential technical support for Lennar Associates including troubleshooting hardware issues and maintaining data systems. Ideal candidates will have a high school diploma with at least a year...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Support. Be the first to apply!
