Sales Development Representative

Job Description

Job Description

About the Role

As an Business Development Representative, you're the front-line voice for both new and existing customers. You'll set qualified appointments, handle inbound orders, make proactive outreach, and stay close to clients so you can spot upsell and expansion opportunities. You'll work hand-in-hand with our outside Account Executives and Sales Support team to drive revenue and keep clients feeling taken care of. This is a great role for someone who likes being on the phone, enjoys a mix of hunting and farming, and wants to grow into a full-cycle sales career.

Company Overview:

At Aerowave Technologies, we measure success by the number of our clients' lives we connect. Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021. We have provided safety and security technology solutions, specifically two-way radio systems and surveillance and access control solutions, to a diverse and growing base of blue-chip clients for over 20 years. We take enormous pride in our reputation for providing exceptional client service and highly value the relation-ships we've built with our clients.

Aerowave runs on the Entrepreneurial Operating System (EOS) to strengthen six key components of our business: Vision, People, Data, Process, Issues, and Traction.

Company Core Values:

We have built our culture around four Core Values:

1. Our Client is our North Star
   
   • We adapt and adjust to serve our clients above all else
2. Win Together
   
   • We encourage each other to make a positive impact every day
3. Continuous Improvement
   
   • We make a little progress every day, leading to BIG results
4. Deliver Solutions, Not Excuses
   • We solve challenging problems and hold ourselves accountable. We don't blame others.

We hire, review, reward, and recognize our coworkers based on these Core Values. It's critical that you share these values to succeed at Aerowave.

You are the right fit because:

• You are comfortable making cold calls to new and existing clients
• You have 1-3+ years experience in a SDR/BDR, inside sales, account management, customer success, or high-activity customer-facing role
• You are comfortable making a high volume of calls and talking to new people all day.
• People describe you as Sales-minded and curious - you like asking questions, finding problems, and suggesting solutions.
• You build strong relationships, and keep in touch with clients over long periods of time.
• You are detail-oriented and have experience using a CRM to track activity
• You have experience with managing a book of business.
• You're known for your coachability, openness to feedback, and are motivated by goals, leaderboards, and growth.
• You are quick learner with enough technical acumen to speak confidently about our radios, surveillance, and access control solutions, while keeping things easy to understand and personal
• You are excited about the opportunity to provide people with solutions that keep people safe.

Pay:

• Base salary: $45,000
• OTE: $65,000+

• Make outbound calls to new and existing clients to uncover projects, renewals, and upsell opportunities.
• Set qualified appointments for outside Account Executives around new systems, expansions, and upgrades.
• Handle inbound orders and be present for those conversations so you can identify add-ons (accessories, services, coverage, etc.).
• Call clients with upcoming FCC license renewals to help them renew and uncover any changes or system needs.
• Log all activity, appointments, and next steps in our CRM (HubSpot).
• Partner closely with AEs and Sales Support to ensure quotes, paperwork, and follow-up are accurate and on time.
• Help drive renewals, expansions, and add-ons to existing systems while opening doors with new accounts.

• Qualified appointments booked with both new and existing customers.
• Pipeline and revenue sourced from your appointments and conversations.
• Incremental revenue generated from touchpoints.
• Activity, follow-through, and CRM hygiene (clean notes, next steps, and outcomes).

• Base salary plus performance-based incentive plan.
• Training, coaching, and clear playbooks to help you ramp quickly.
• A tight-knit, values-driven team where your effort and results are visible.
• Real advancement opportunities as we scale and continue to grow the sales organization.
• A chance to make an impact helping clients stay safe, secure, and connected.