Clinical Pharmacy Technician

Clinical Pharmacy Technician - Lubbock, TX

The Clinical Pharmacy Technician supports specialty pharmacy operations by collecting, organizing, documenting, and maintaining patient and clinical information to facilitate pharmacist review and continuity of patient care. This role works closely with pharmacists, healthcare providers, and internal care teams to ensure patient records are accurate, complete, and prepared for timely clinical evaluation and follow-up activities. The Clinical Pharmacy Technician plays an important role in supporting operational efficiency, documentation quality, regulatory compliance, and accreditation requirements within the specialty pharmacy environment.

Key responsibilities include gathering and validating patient demographic, medication, diagnosis, laboratory, allergy, and treatment information; obtaining and documenting records from prescribers and other healthcare providers; identifying missing, incomplete, or inconsistent documentation; maintaining accurate pharmacy records; and preparing patient information for pharmacist review. The incumbent supports workflow activities that promote safe, efficient, and compliant pharmacy operations while maintaining the confidentiality and security of protected health information.

This is a non-clinical, technician-level position. The Clinical Pharmacy Technician does not perform patient assessments, interpret clinical information, develop treatment plans, make therapy recommendations, or exercise clinical judgment. All clinical decision-making, including patient assessment, therapy appropriateness, dosing determinations, and clinical verification, remains the sole responsibility of a licensed pharmacist.

Estimated Hourly Range is $24-$28 p/h DOE

Responsibilities

Essential functions (these duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

1. Compile and organize patient clinical data demographic information, medical history, labs, diagnoses, weight/dosing parameters, allergy history, and prior therapy from referrals and provider records.
2. Enter clinical content into pharmacy software to stage complete, verification-ready records for pharmacist review.
3. Maintain accurate, up-to-date medication profiles and comorbid condition documentation within the patient record.
4. Complete digital assessment entries in pharmacy software system ahead of pharmacist review.
5. Support discharge review by compiling and staging relevant patient data for pharmacist follow-up.
6. Identify and route patients with no active orders for pharmacist and care team attention.
7. Identify, gather and update missing elements in the chart (chart completion)
8. Request and process updates to patient records ahead of scheduled reassessments.
9. Obtain and document missing clinical information from prescriber offices, including records requests, chart notes, and lab values.
10. Flag incomplete, inconsistent, or outdated records to the pharmacist for clinical follow-up.
11. Maintain documentation practices consistent with URAC and other applicable accreditation standards.
12. Maintain accurate, timely, and complete records in all pharmacy systems in accordance with organizational policy and applicable privacy/security requirements.
13. Escalate any identified data discrepancies, compliance concerns, or documentation gaps promptly to the supervising pharmacist or manager.
14. Promote and ensure compliance with Maxor Business Code of Conduct, as well as other company policies and procedure
15. Promptly report any allegations of impropriety to the Compliance Department.
16. Comply with VytlOne's Ethical Business Conduct policy and VytlOne's Compliance Program.
17. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
18. Complete required training, as assigned, within the established timeframes.
19. Must be able to cope with the mental and emotional stress of the position.
20. Maintain regular attendance in accordance with established policies.
21. Perform other job-related duties as assigned.

Qualifications

Education: High School diploma or equivalent. Active, unrestricted Pharmacy Technician registration, license, or certification as required by the applicable state Board of Pharmacy. Ability to maintain all required credentials. National Pharmacy Technician Certification (CPhT) through PTCB or ExCPT preferred.

Experience: Minimum one year as a Pharmacy Technician and experience with pharmacy software and confidential patient records. Experience preferred: Two or more years specialty pharmacy experience, EMR/EHR experience, accreditation support experience.

Knowledge, Skills, and Abilities: Working knowledge of computer software, specifically Microsoft Office and Outlook. Ability to accurately enter data into a computer system. Ability to prioritize work to meet deadlines. Strong attention to detail and data-entry accuracy. Ability to multi-task and work accurately under pressure. Ability to work through and solve problems independently. Positive attitude, innovative, self-starter. Excellent organizational and communication skills, both written and verbal.

We Offer:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!