Director, Product Management - Global Customer Experience

Role Description

The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps. This role will oversee product strategy, roadmap execution, experimentation, and cross-functional delivery for key commerce experiences including:

• Product Detail Pages (PDPs) for new and returning users
• User Generated Content (UGC)
• SEO / GEO / SEM product experiences
• Product cards and merchandising surfaces
• Product comparison capabilities
• Cross-sell and upsell experiences

Qualifications

• Proven experience owning large-scale customer-facing digital experiences across web and mobile platforms.
• Strong expertise in ecommerce conversion optimization, merchandising, personalization, and customer journey management.
• Understanding of SEO, SEM, content optimization, and digital acquisition funnels.
• Experience leading global product initiatives across multiple international markets.
• Demonstrated success managing cross-functional teams and influencing executive stakeholders.
• Strong analytical skills with experience using experimentation frameworks and product analytics tools.
• Excellent communication, prioritization, and organizational leadership skills.

Requirements

• Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce or digital consumer platforms.
• MBA or advanced degree preferred.

Benefits

• Eligible for medical, dental, vision, and basic life insurance programs.
• Enrollment in the company’s 401(k) plan.
• Paid Time Off and Paid Sick Leave pursuant to company policies.
• Paid holidays throughout the calendar year.
• Potential for Restricted Stock Units and annual bonuses based on eligibility and performance criteria.