Graduation Certification Specialist

Graduation Certification Specialist

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Working Title - Graduation Certification Specialist

Role Title - Education Support Specialist II

Role Code - 29143

FLSA - Nonexempt

Pay Band - 03

Position Number - 295W0581

Agency - Tidewater Community College

Division - Tidewater Community College (Div)

Work Location - Virginia Beach - 810

Hiring Range - $16.26 per hour

Emergency/Essential Personnel - No

EEO Category - 2-Professionals

Full Time or Part Time - Part Time

Does this position have telework options? - Telework options are subject to change based on business needs - No

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule - 29 hours per week to be scheduled Monday through Friday between 8:30am and 5:00pm. Some evening and weekend hours may be required during peak times. Candidate should be able to work flexible schedules.

Sensitive Position - No

Job Description - Tidewater Community College has served South Hampton Roads both students and employers for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges. Position Summary: The Graduation Certification Specialist will report to the Graduation/Course Substitution Manager. The primary responsibility is to perform degree audits and all aspects of the graduation certification process. This position will track graduation data for reporting, including unsuccessful graduation attempts, to identify barriers to graduation in support of the college's strategic initiative to increase degree completion rates. Functional Responsibilities: Performs official degree audits and certification of graduation applicants, ensuring compliance with all federal, state, and institutional requirements. Responsible for creating and executing communication to students related to graduation deadlines Provides critical administrative support for strategic initiative to increase degree completion; establishes and maintains graduation application files Amends student records, including change of information and degree posting Maintains student records for accuracy and integrity Confirm and update student's graduation records in PeopleSoft Manages the college's graduation application Communicate with academic deans and department chairs when necessary to confirm and process course substitutions Proactively research potential graduates who have completed all requirements Maintains graduation and commencement web pages Assist with the Reverse Transfer program Other duties as assigned in accordance with departmental needs.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Strong knowledge of FERPA and accreditation standards Knowledge of a student information system, degree audits systems or the use of query tools for extracting and reporting student information Skills in researching and resolving questions and problems presented by students, college faculty, administration, and staff. Outstanding customer service skills, including assisting students in challenging customer service situations. Strong interpersonal and communication skills, including oral and written. Working knowledge of Microsoft Office suites, particularly Work Excel, Access, and PowerPoint Ability to exercise judgment and find solutions to complex problems Strong organizational skills with attention to detail Excellent problem-solving skills, ability to effectively prioritize and execute tasks in a deadline driven environment

Additional Considerations - N/a

Operation of a State Vehicle - No

Supervises Employees - No

Required Travel - N/A

Posting Detail Information

Posting Number - WGE_3249P

Recruitment Type - General Public - G

Number of Vacancies - 1

Position End Date (if temporary)

Job Open Date - 06/24/2026

Job Close Date - 06/30/2026

Open Until Filled - No

Agency Website - Tcc.edu

Contact Name - Lizette White

Email - View email address on click.appcast.io

Phone Number

Virginia's Community College System