Experienced Veterinary Client Service Representative (Westlake Village, CA)

VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an extraordinary Veterinary Client Service Representative (CSR) to join our team full‑time. Pay Range (based on experience): $ - $ Position Overview As a CSR, you’ll be the first point of contact for clients—whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check‑in to check‑out, while supporting our veterinary team with scheduling, communication, and medical record maintenance. What You’ll Do Greet clients warmly and compassionately in person and over the phone Schedule appointments and manage the calendar efficiently Process payments, invoices, and estimates Maintain accurate and organized medical records Coordinate patient flow and assist with client education Handle emotionally sensitive situations with empathy and professionalism What We’re Looking For 2+ years of experience as a veterinary receptionist or CSR (preferred) Knowledge of veterinary terminology and common procedures Strong communication and multitasking skills A calm, compassionate demeanor and team‑focused attitude Preferred Skills Team Player Experience handling client conflict or end‑of‑life support Understanding of basic veterinary treatments or medications Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation and sick days, 401(k), generous employee pet discounts and more! Equal Opportunity Employer We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at... If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. #J-18808-Ljbffr