Quality Assurance Supervisor

At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.

Quality Assurance Supervisor

Job Brief

We are seeing a Bilingual Quality Assurance Supervisor who will be responsible for supervising the day-to-day activities of the Quality Assurance Department, ensuring that all operations and finished products consistently meet internal standards and external requirements, including government regulations, customer specifications, Ole’s policies, and BRC guidelines. This role partners closely with plant employees, plant management, and corporate leadership, while also maintaining effective communication with raw material suppliers to support quality, compliance, and continuous improvement across the organization.

Responsibilities

Must be familiar with the Quality System requirements of the plant.

Reviews processing activities to ensure conformance to specifications.

Assures that products are being produced in conformance with Good Manufacturing Practices (GMP’s).

Investigates and communicate to the Q.A manager all food safety issues.

Supervises the daily activities of the technicians.

Schedules the work assignments of the technicians.

Responsible for assessing the training needs of the technicians, making sure that training is adequately performed and documented.

Ensures that a safe work environment exists in the department and that safety meetings are conducted and documented.

Reviews and update work aids (instructions, charts, manuals, bulletins, code date calendars, etc.) essential for verification of product quality.

Monitors technicians’ adherence to department’s policies, procedures and work instructions.

Assists in resolving quality related issues throughout the plant.

Participates in safety and sanitation audits.

Verifies labor hours and payroll report for accuracy.

Resolves team conflicts and if necessary, issue disciplinary actions.

Conducts monthly team meetings to address employee issues.

Maintains the absence/tardiness records of the technicians and record incidents.

Collects and interprets data needed to continuously improve production processes and product quality.

Verifies that department’s standard operating procedures complies with BRC requirements.

Assists in special projects and generates summary of projects’ performance.

Coordinates Mock Recall teams and assists in successfully completing mock recalls.

Assumes the duties of Q.A manager in his/her absence.

Communicates effectively with the Q.A manager/Director, department employees, Plant management, Regional management, Ole’s management and suppliers.

Perform other duties as assigned.

Requirements and Skills

Bilingual (English/Spanish) REQUIRED

Bachelor’s Degree in Baking, Food Science, Chemistry or related science required.

Knowledge of statistics preferred.

Courses in Quality Assurance concepts desirable.

BRC preferred.

2 to 3 years working experience in a bakery /meat food plant. Or human food facility

1 year in a supervisory position preferred.

Must have good communication skills.

Benefits

Comprehensive health, dental, and vision insurance plans.

Retirement savings plan with company match.

Paid time off and holidays.

Opportunities for professional growth and development.

Supportive and inclusive work environment