Floating Universal Banker - Hillsborough County

Summary / Objectives The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, delivering exceptional customer service in both transactional and account management activities, and contributing to the bank’s financial growth. Essential Functions Serves customers quickly, accurately, efficiently, and confidentially in accordance with SouthState Bank Service Standards. Knows and understands the bank’s products and services, including facts, benefits, rules, regulations, and pricing. Identifies customer needs and expands relationships through referrals. Maintains a neat, professional appearance. Ensures compliance with banking regulations (RegulationCC, Bank Secrecy Act). Uses customer‑facing technology to enroll customers in self‑service options. Teller Duties Process transactions for savings, checking, and loan accounts. Maintain a neat and orderly work area. Assist in guiding and training new tellers. Provide safe‑deposit box access to customers. Cash checks and process savings withdrawals within assigned limits. Sell certified checks and balance transactions daily. Service/ balance ATM and utilize the branch capture system as needed. Follow policies and procedures to minimize operational errors and ensure proper workflow. Adhere to the branch’s security and audit procedures and understand security device operation. FSR Duties Open new deposit accounts and explain bank products and financial services. Handle stop payments, wire transfers, and other maintenance functions within assigned limits. Explain policies and procedures to customers. Resolve customer problems and complaints with courtesy, discretion, and professionalism. Direct customers with difficult issues to appropriate sources. Promote additional services as opportunities arise. Provide business cards and show appreciation for customers. Ensure branch records, reports, and correspondence related to customer development are accurate and timely. Follow security and audit procedures and device operation. Floating Universal Banker Functions One year of teller or cash‑handling experience. Six months of customer relationship building or sales experience. Demonstrated expertise in TellerII and basic FSR job functions. Additional responsibilities may include vault or back‑up vault duties. Float to different offices within the area to accommodate staffing needs. Other duties as assigned. Qualifications, Education, and Certification Requirements Education: High School diploma or equivalent. Experience: Cash handling, sales, and customer service. Previous banking experience preferred. Knowledge: Good interpersonal skills, computer skills, and ability to read, write, speak, and understand English. Training Requirements / Classes The SouthState Way New Team Member Orientation Teller Foundations Banker Foundations All assigned regulatory compliance training. Acknowledgement of policies through DocuSign as assigned. Additional training may be required depending on experience. Physical Demands Must be able to lift up to 50 pounds, stand or sit for long periods, and effectively access and interpret information on computer screens, documents, reports, and cash denominations. Work Environment Positioned in an open lobby area with an individual workstation inside a cooled and heated facility. Travel Travel may be required for meetings or training as needed. Work Location 102 WBaker St, PlantCity, Florida33563. Equal Opportunity Employer SouthState is an equal opportunity employer, including disabled veterans. #J-18808-Ljbffr SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION