Director of Finance & Billing Operations

Role Description

We are seeking our first Director of Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure. This role will play a critical role in connecting the dots behind the scenes, helping to translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.

This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across various services.

You Will:

• Lead Billing & Accounts Receivable Operations
• Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
• Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
• Establish scalable billing policies, controls, workflows, and documentation.
• Drive collections performance, cash flow optimization, and DSO improvement.
• Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
• Manage Avalara sales tax compliance and exemption processing.
• Own billing support operations, identify recurring issues, and drive long-term process improvements.
• Design and Improve Quote-to-Cash Processes
• Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.
• Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.
• Identify and resolve data quality issues that create downstream billing and collections challenges.
• Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.
• Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.
• Own and Optimize NetSuite
• Serve as the primary business owner and subject matter expert for NetSuite.
• Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation.
• Design solutions for complex billing scenarios, including SaaS subscriptions, consumption and usage-based billing, hardware and inventory-related billing, professional services, enterprise PO-based contracts, multi-element arrangements, and prepaid, ratable, and event-based revenue models.
• Define system requirements, document solutions, and partner with technical teams on implementation.
• Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations.
• Evaluate system enhancements and process improvements based on business impact and operational efficiency.
• Deliver Reporting & Business Insights
• Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.
• Manage license and royalty reporting requirements for content providers and strategic partners.
• Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health.
• Deliver actionable insights that improve decision-making and support company growth.

Qualifications

• 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.
• 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function.
• Deep hands-on NetSuite expertise (4+ years).
• Demonstrated experience billing across multiple revenue streams.
• Experience operating in complex billing environments supporting large customer populations.
• Ability to define system requirements, document solutions, and partner with technical teams.
• Strong working knowledge of Salesforce as the upstream source of contract and order data.
• Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation.
• Strong analytical, operational, and problem-solving skills.
• Excellent communication skills and the ability to influence stakeholders.

Requirements

• Experience with Avalara or similar tax automation platforms.
• Familiarity with Mulesoft or similar integration technologies.
• Experience with Tableau or other BI tools.
• Experience with Ironclad or another contract lifecycle management platform.
• Background in media, advertising, content, music, or licensing-driven businesses.
• Experience supporting multi-unit, franchise, enterprise, or location-based customer models.

Benefits

• Compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits.
• Actual compensation will be determined based on skills, experience, location, and market factors.

Company Description

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising.