Front Desk Receptionist

Job Description

Job Description

26 Hours per Week

Starting at $20.00

Hours:

• Mondays: 9am - 5pm (coming soon)
• Wednesdays: 9am - 7pm
• Fridays: 9am - 5pm

Position Summary:

Our wellness clinic is seeking a part time Front Desk Receptionist to complete the duties and responsibilities at the front desk of a medical clinic, such as providing exemplary customer service while greeting patients, scheduling appointments, answering phones, and managing patient records and forms. The successful candidate will conduct outbound contact through telephone, emails, and text messages as required to confirm appointments, connect with warm leads, and follow up with clients. The successful candidate will also handle administrative tasks, such as processing payments and assisting with patient inquiries.

The ideal candidate will have experience in a high-end, client-first clinical or med spa setting. The most ideal candidate will also have sales experience with the ability to close sales by building rapport with potential clients; truly understanding their needs; expertly explaining product and service capabilities that will fulfill their needs; overcoming objections to purchasing; and negotiating pricing on packages while optimizing margins.

Reports to: Clinic Director

Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Front Desk Receptionist, Genesis Lifestyle Medicine reserves the right to make changes, adjustments and revisions, as needed, to this document.

Summary of General Duties:

• Greet everyone (clients, visitors, patrons) with friendliness, courtesy, and professionalism providing a welcoming and positive first impression for patients and visitors.
• Schedule and Manage Appointments: Efficiently scheduling appointments, verifying patient information, and managing the patient calendar. Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of checkout.
• Answer multiple phone lines, direct calls, and provide information to callers.
• Answer the telephone in a warm, friendly manner and within a few rings.
• Direct urgent calls to the appropriate party and ensure that action is taken.
• Maintain accurate and organized patient records, including demographic information, payment details, and consent forms.
• Verify patient insurance eligibility and benefits (very minimal).
• Process payments and handle billing inquiries.
• Provide administrative support to the medical staff, including preparing paperwork, filing documents, and maintaining supplies.
• Assist patients with completing forms, answer questions, and provide information about the facility and procedures.
• Maintain a clean and organized reception area ensuring a professional and welcoming environment for patients.
• Protect the confidentiality of patient information in accordance with HIPAA regulations.
• Communicate clearly and concisely with patients, medical staff, and other professionals.
• Address patient concerns and solve their problems in a calm and professional manner.
• Accurately post payments and provide receipts to clients.
• Key data into computer to maintain office and patient records.
• Obtain required consent forms as needed.
• Manage Customer Relationship Management (CRM) and EMR systems: call, text, and e-mail patients to remind them they are due for appointments, labs, refills, or other follow-up.
• Check emails and interoffice communications - respond accordingly to patient or forward to provider to address.
• Check telephone notes, prioritize based on importance - respond accordingly or task to provider for response if needed.
• Open and distribute courier box.
• Process mail.
• Follow the release of information protocol that adheres to HIPAA guidelines to release medical records.
• Scan documents.
• Import faxes.
• Complete all task within the timelines established by the practice.
• Document no shows in EMR or paper chart.
• Report broken equipment or unsafe building areas to the Clinic Director.
• Obtain accurate and complete information and forward to the appropriate Medical Assistant/Medical Provider according to practice protocols.
• Address patient portal tasks according to practice protocols.
• Perform other duties as assigned or requested.

Physical Demands:

• Average percentage of time during regular shift devoted to: Walking, Squatting, Sitting, Bending, Reaching: 75%, and Standing: 25>#/p##
• Lifting Requirements: 0-30 lbs. with frequency of lifting: 0-25% of the time

Additional Physical Demands:

• Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). Ability to type 40 wpm. Ability to operate multi-line telephone system and computer keyboard.

Visual, Hearing, and Mental Demands:

• Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time.
• Hearing adequate to perform essential functions such as answering the telephone.
• Mental capacity adequate to perform essential functions such as quickly and accurately entering payment information, scheduling patients, entering patient demographics and scanning documents with high attention to detail and while working with multiple clients. Ability to deal with unfriendly individuals regarding various situations with constant professionalism, courtesy, and respect, with the ability to handle stress professionally and constructively.

Working Conditions: Normal business office environment. Requires individual to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.

Position Requirements:

Education/Experience: High school diploma or general education degree (GED) and one year related experience and/or training.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability: Skills commensurate with attainment of high school diploma.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving ambiguity and few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, working knowledge of Windows, EMR systems, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer) applications is preferred.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Other Knowledge, Skills, and Abilities: Working knowledge of general office duties; Excellent verbal and written communication skills; Excellent customer service skills; Excellent telephone skills; Strong organizational skills with the ability to multi-task.

The above job summary is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

SALARY AND BENEFITS

· Competitive Compensation - From $20.00 per hour

· Paid Time Off: PTO and Sick Time available after tenure.

· Grow with Us: Paid training, continuous learning, and career growth paths and tremendous promotion opportunities with outstanding performance and demonstrated potential.

· Values-built Workplace: Experience a challenging but rewarding, independent but supportive work culture founded and actively concentrated on our Core Values that guide our decisions and actions.

Job Type: Part-time

Work Location: In person