Call Center Care Representative

Job Description

Job Description

Call Center Customer Care Representative - Lexus of Henderson

Overview

We are seeking reliable, experienced and highly motivated individuals with integrity who take pride in their work. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. If you have the drive to perform, exceed and excel, then we want you to come work with us as a Call Center Customer Care Representative. Here, you will work alongside some of the best in the business and you can be part of our Top Workplace as designated by our associates! You will also be responsible for coordinating customer communications, managing high call volumes, answering internet chats and emails all in a manner aligning with Our Values and Lexus’ highest standards.

Our Company Purpose Statement

We are passionately committed to developing lifelong relationships and delivering the ultimate ownership experience through integrity and innovation.

Job Responsibilities

• Greet customers promptly and courteously via phone, chat, email; listen to their maintenance needs and schedule service appointments
• Ensure accuracy of customer vehicle issue and vehicle information in Data Management System (DMS)
• Maintain a positive experience for our guests
• Facilitate effective communication with service consultant and help ensure customer concerns are resolved
• Contact customers to schedule appointments when special order parts have arrived and for appointment reminders and remind them of appointments scheduled
• Conduct all business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices & Procedures

Requirements

• High school diploma or equivalent; or two to three years related experience and/or training; or equivalent combination of education and experience.
• Strong organizational, typing, and computer skills needed
• Overall knowledge of automotive operations preferred
• Customer service de-escalation skills and experience
• Is legally able to work in the United States
• Must have a driver’s license and maintain insurability (exceptions available for non-driving positions)

Benefits

• PPO Medical coverage with available wellness and tobacco-free discounts
• Vision and Dental Insurance, Flex spending accounts, and other annual offerings
• 401K saving plan with 4% match effective immediately
• Generous Paid Time Off schedule
• Holiday, Bereavement, Jury Duty, and Training Pay available
• Company-paid Life, AD&D, Long-term Disability, and Business Travel Accident Insurance
• Direct Deposit
• Employee Assistance Program
• Cross-training career growth opportunities based on performance

Pay: $20.00 per hour

Job Type: Full Time

Schedule:

• 8-hour shift
• Day Shift
• Monday to Friday 9am – 6pm and Saturday 8am-4pm (split days off) Sundays closed

Company Websites: Apply at LexusofHenderson.com

Work Remotely: No

About our Dealerships

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on competence and performance without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to our company.

We look for strong candidates who embrace hospitality and integrity to support our valued customers. We are committed to an environment of trust, teamwork, challenge, and development. We deliver excellence while constantly seeking ways to improve our knowledge, skills, and the way we perform our jobs both individually and collectively. We are dedicated to achieving excellence thorough the loyal efforts of talented and enthusiastic associates. We embrace change as an opportunity to fulfill our potential. We lead through competence, innovation, teamwork, and an eagerness to excel. We provide a work environment that challenges each of us to excel in all we do. Yet we embrace the necessity for also achieving a high level of happiness and fun in all that we do. We are proud to be part of this organization.