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Senior Business Architect - Customer Experience

James Oliver

Oliver James is partnering with a leading Life Insurance organization undergoing a significant business and technology transformation to hire a Business Architect. The role focuses on understanding the current state, defining the future state, and aligning processes, systems, and technology to deliver a simpler, more joined-up customer and employee experience. You will collaborate with senior stakeholders, product teams, and architects to map journeys, enhance operating models, and drive #J-18808-Ljbffr Oliver James

Vacancy posted 3 days ago
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