Administrative Assistant

Administrative Assistant

Magnolia Downs Apartments - Charleston, SC 29407

Description

The Administrative Assistant provides high-level administrative and customer service support for a large multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
• Manage high-volume phone calls, emails, and in-person inquiries
• Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
• Maintain and organize a large volume of resident files, leases, and compliance documentation
• Process rent payments, assist with delinquency tracking, and support monthly reporting
• Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
• Assist with move-ins and move-outs, including unit readiness coordination and documentation
• Prepare notices, correspondence, and community communications
• Support property manager with reports, data entry, and operational tasks
• Maintain office supplies and ensure smooth day-to-day office functionality
• Assist with resident events and community engagement initiatives
• Ensure compliance with company policies, fair housing regulations, and local/state requirements

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 13 years of administrative, property management, or high-volume customer service experience
• Experience in multi-family housing or large communities preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities

Key Competencies

• Ability to handle high resident volume with professionalism and efficiency
• Strong multitasking and time management skills
• Customer-focused mindset with conflict resolution abilities
• Team-oriented with a willingness to support multiple departments
• Ability to maintain confidentiality and accuracy under pressure

Work Environment

• Office setting within a residential apartment community
• Frequent daily interaction with residents, prospects, and service vendors

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Occasional lifting of office supplies (up to 20 lbs)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

Ability to Commute (Required)

• Charleston, SC 29407

Work Location

• In person