Professional Services Project Manager

Professional Services Project Manager

Remote, USA

Join Veza, the company transforming how organizations manage access through our innovative Intelligent Access platform, and help us shape the future of the industry.

You will accelerate customer time to value by expertly coordinating the delivery of onboarding, implementation, integration, and consulting services. In partnership with Veza services and GTM teams, this direct interaction with customers will empower them to quickly and successfully adopt the Veza platform, ultimately strengthening their security posture and driving their business outcomes. By ensuring seamless implementations, you'll play a key role in Veza's rapid growth and customer satisfaction.

Essential Responsibilities:

• Own and manage all parts of project delivery, including timeline, risks/issues, and quality, delivering to the customer's requirements and desired outcomes
• Partner with Sales, Solution Engineering, and prospects/customers to collect requirements, scope, and propose services solutions to meet technical and business needs
• Collaborate closely with one or more deployment, implementation, and consulting engineers and other SMEs to deliver the scope of work quickly and effectively
• Manage customer expectations and communications, including project kickoff and status reporting
• Own and manage project scope, deliverables, and artifacts, including project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project
• Effectively manage escalations related to issues encountered during implementation and initial customer go-live
• Drive decisions on technical decisions quickly and effectively while also keeping the projects on track
• Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
• Collaborate with sales, support, and other members of the Veza team to deliver a superior customer experience
• Facilitate the sharing of customer feedback internally

Required Knowledge, Skills & Abilities:

• A desire to proactively deliver solutions to customers in a fast-paced, high-performing environment.
• 5 or more years of experience working with enterprise customers with technical, cloud-based solutions as a services, onboarding, or implementation project manager or equivalent role.
• Ability to manage complex projects with large enterprise customers
• Proven experience managing customers through challenging situations by finding solutions and workarounds
• Ability to manage multiple engagements in parallel
• Excellent time and organizational management skills and familiarity with modern practices and methodologies
• Experience navigating ambiguity with a self-starter mindset
• Knowledgeable in customer education/ training and guiding troubleshooting issues
• Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
• Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
• Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling

The compensation for this role depends on several factors such as the candidate's skills, qualifications, experience, and work location. For candidates offered a position at the posted job level, the provided range is the expected base salary. This does not include any additional variable compensation, such as commission.

Compensation Disclosure

$120,000 - $160,000 USD

Our Culture

We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:

• Ownership Mindset
• Act with Integrity
• Guardians of our Customers
• Opinionated Humility
• Build Trust, Earn Trust

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws.