Business Analyst - Contact Center & IVR (Banking & Agile)

Job Title Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge. 7 years of experience in Agile Way of Working. Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, BPM. Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads. Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering. Working with Business and Development teams to determine required technical solutions. Documenting business and functional requirements, including data flow, business rules, and use cases. Document the end-to-end architecture of the solution. Understanding and being able to translate data logic and data transformations. Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise. Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions. Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements. Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes. Familiarity with using JIRA or equivalent software to document and track user stories. Excellent interpersonal skills and ability to thrive in a collaborative environment. Goal-orientated, self-motivated and adapts to changing situations and requirements. Strong organizational and analytical skills. Bachelor's degree or higher degree in technical field or equivalent. MDA Edge