Order Processor

Order Processor

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Order Processors support the timely and accurate coordination of residential interior finishes projects, including flooring, cabinetry, countertops, and related products. The role manages project documentation, order processing, and communication from start to finish, working closely with internal teams, customers, and vendor partners to meet project needs while maintaining accuracy, efficiency, and profitability.

Successful candidates are detail-oriented, adaptable, and customer-focused, with the ability to manage competing priorities in a fast-paced environment. Strong communication, teamwork, a willingness to learn, and respect for colleagues are essential to success in this role.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Processors are responsible for handling and managing data, documents, and transactions in operating systems.
• Verify job scope and documentation from sales teams for accuracy, including material, labor, contracts, purchase orders, billing totals, etc.
• Utilizing customers' computer scheduling program keeping Installation Coordinators apprised of changes.
• Generate clear and concise diagrams to communicate full scope to production teams.
• Prepare for and resolve unexpected circumstances such as product delays and failure, subfloor issues, added scope, change orders, etc.
• Communicate technical information, progress, and expectations to builders, customers, production, and sales teams throughout the process.
• Participate in continuing training sessions to enhance skills and knowledge of technical aspect of installation, knowledge of new processing systems and tools.

Requirements

Education, experience & qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, comprehend, write and speak clearly
• Proficient in all Microsoft Products: Outlook, Excel, Word
• General understanding of basic computer operations
• Understand and implement basic math skills
• Infallible attendance and impeccable work ethic
• A background in construction and flooring installation is preferred

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle or feel objects, type and use a mouse; reach with hands and arms, and talk and/or hear. The employee is required to sit for extended periods of time.

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our benefits

Health Insurance (Medical, Prescription, Dental, and Vision)

• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.