Senior Technical Account Manager

About the team: Welcome to the DataDome Customer Experience Department! Our mission is to provide a white‑glove onboarding experience on Day 1 and ensure customers are properly enabled to operate the product alongside us Day 2 and beyond. Thanks to a fantastic international team, we are extremely proud to deliver a state‑of‑the‑art solution for our clients and contribute to DataDome’s worldwide success! Your scope Senior Technical Account Manager You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. You will be an expert in DataDome solutions and understand in-depth how the product works, its implementation, lifecycle, the bot detection process, and the dashboards’ functionalities. Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution. Managing customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives. Leading regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders. Responding to technical questions and resolving issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes. Prioritizing, structuring, and communicating effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction. Proactively monitoring customer health from a technical perspective. May be required to participate in a scheduled on‑call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs. It would be great if... At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products. Ability to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction. Proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly), View email address on click.appcast.io, Nginx and WAFs. protocol is no mystery to you. Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch. In‑depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers). Fast learner, curious, and autonomous. Team player who likes to interact with other teams in the company. Customer‑driven person excited to work and solve technical challenges in an ambitious environment. Familiarity with agentic or AI‑assisted configuration tools and workflows. What’s in it for you? Fully remote position (US‑based) with the flexibility to work from anywhere and a $500 stipend to help you set up your ideal home workspace. Health Benefits : We offer medical, dental, and vision insurance options to keep you feeling your best. A $100 annual allowance is provided for a leisure activity of your choice. Professional Development : We invest in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager. Events & Team building : We organize annual company offsite, events, drinks, winter party, lunch & learns and much more. Parent Care : Gifts and care packages to celebrate growing families. PTO : 20 paid time off days, 5 sick days, 2 floating holidays, and 12 national holidays. 401 K eligibility + matching. Equal‑Opportunity Employer : DataDome is an equal‑opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. #J-18808-Ljbffr