Customer Service Representative (Student Assistant)

Classification Title:

STU AST CLERICAL & ADMIN

Classification Minimum Requirements:

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Job Description:

The Student Customer Service Representative within Housing and Residence Life is responsible for:

• Serving as the initial point of contact for current residents, families, and guests answering incoming phone calls, responding to emails or assisting guests in the housing office resolving any questions or concerns 
• Representing Housing & Residence Life at university wide events to promote the on-campus living experience 
• Providing tours of on-campus living spaces to prospective residents, families, and visitors 
• Assisting prospective and current students, families and guests with inquiries regarding different residential facilities, campus resources, and various university locations, and services 
• Responding to inquiries and promote campus life and the UF student experience 
• Maintaining and update area procedures, records, and materials 

Expected Salary:

$14.00 per hour

Required Qualifications:

• This position is open to all students who are eligible to work on campus 
• Must maintain a minimum 2.0 grade point average
• Registered students are employed on a part-time basis, up to 20 hours per week 

Preferred:

• Minimum of one year experience with retail or customer service in professional office setting 
• Extensive knowledge of the University of Florida 
• Strong interpersonal and communication skills 
• Excellent organizational skills, including multitasking, time management, attention to detail, and record keeping 
• Ability to work in a fast-paced environment and meet deadlines 
• Demonstrate professionalism, dependability, and ability to work as a member of a team 
• Experience with Microsoft Office applications (e.g. Outlook, Word, Excel, PowerPoint) 

Special Instructions to Applicants:

• Must submit a resume and cover letter with application that includes all current student involvement, organizations, or current employment on campus
• This position may require shift times on weekends, holidays, and university breaks
• Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No