Inside Sales Specialist

NETZSCH Instruments North America, LLC (Burlington, MA) is the U.S. subsidiary of a well-established, mid-sized German company known for manufacturing and selling state-of-the-art instrumentation for Thermal Analysis, Calorimetry, and Thermophysical property measurement. We also operate Commercial Testing Services with facilities in Germany, the United States, and China. JOB DESCRIPTION The Inside Sales Specialist is responsible for supporting revenue growth and strategic sales initiatives through customer engagement, business development support, sales reporting and analysis, digital engagement activities, and CRM management. Working closely with Sales, Marketing, and Lab teams, this role helps drive promotional campaigns, laboratory services growth initiatives, and customer outreach programs while maintaining accurate business data and actionable insights. Responsibilities Lead Follow Up Serve as the primary point of contact for inbound leads generated through website inquiries and trade shows. Track lead engagement, qualification status, customer interactions, and progress within the CRM system. Collaborate with Sales Managers to ensure smooth lead handoff and ongoing opportunity development. Opportunity Management Conduct regular opportunity reviews with Sales Managers to identify follow-up actions, next steps, and status updates to support opportunity advancement. Provide support to ensure opportunity records, forecasts, pipeline data, and sales activities remain accurate and current. Track and analyze key performance indicators including lead response times, lead conversion rates, pipeline activity, opportunity progression, and campaign effectiveness. Develop performance summaries and trend analyses that evaluate the effectiveness of lead management, customer engagement, outreach, and opportunity management processes, identifying areas for continuous improvement. New Instrument Promotions & Growth Initiatives Partner with Sales Managers, Product Managers and Marketing to develop and execute new instrument promotion campaigns. Assist in the development of targeted customer lists and outreach strategies to maximize market penetration and growth opportunities. Laboratory Services Business Development Support business development initiatives for NETZSCH laboratory contract testing services. Identify prospective customers who may benefit from testing services and training. Marketing Support & Event Coordination Partner with Marketing to support trade shows, seminars, webinars, customer events, and digital marketing initiatives. Gather attendee feedback and provide recommendations to improve customer experience and event outcomes. Create, manage, and optimize Seismic Digital Sales Rooms to support customer engagement, promotional campaigns, strategic initiatives, and opportunity advancement. Collaborate with Sales, Marketing, and Product Management teams to develop targeted customer-facing content and digital resources. Qualifications Excellent verbal and written communication skills. A strong customer service and customer support mindset. Strong organizational and time management skills with the ability to manage multiple priorities. Self-motivated, goal-oriented, and able to work independently as well as part of a team. Health, dental, and vision insurance. 401(k) with company match. Paid vacation and holidays. Competitive base salary plus commission or bonus opportunities. #J-18808-Ljbffr NETZSCH Instruments North America L.L.C.