Information Technology Support Technician

IT Support Technician Onsite, Chicago, IL Salary up to $110,000 We are working with a growing organization seeking an experienced IT Support Technician to provide hands‑on technical support across its office and operational environments. This is a fully onsite position suited to someone comfortable supporting everything from everyday user issues to plant‑floor technology, infrastructure and endpoint management Responsibilities Provide Level 1 and Level 2 support for users across office and operational settings. Diagnose issues involving Windows, Microsoft 365, hardware, software, connectivity, printers and mobile devices. Configure and maintain laptops, desktops, tablets, scanners, printers and other equipment. Manage support tickets, document resolutions and escalate more complex issues when required. Support user onboarding, account creation, access changes and equipment setup. Troubleshoot technology used across manufacturing, warehousing, inventory and shipping operations. Support barcode scanners, label printers, shared workstations and mobile devices. Administer users, permissions and group access through Active Directory and Microsoft Entra ID. Assist with Intune, device compliance, application deployment and endpoint policies. Support Windows servers and help troubleshoot basic network and infrastructure issues. Assist with VPNs, wireless networks, switches, firewalls, DNS, DHCP and TCP/IP. Maintain IT asset records, technical documentation and equipment inventories. Coordinate with external vendors and support local IT projects and technology rollouts. Help maintain internal security, compliance and operational standards. Requirements 3+ years of experience in IT support, desktop support, systems administration or a similar position. Strong experience supporting Windows, Microsoft 365, printers, mobile devices and hardware. Knowledge of Active Directory or Microsoft Entra ID. Experience supporting Windows server environments. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs and wireless connectivity. Ability to work independently and communicate effectively with technical and non-technical users. Comfortable working onsite within a fast-paced operational environment. Desirable Experience Previous experience supporting a manufacturing, warehouse or distribution environment. Microsoft Intune, MDM or endpoint-management experience. Experience supporting barcode scanners, label printers or other operational technology. Familiarity with ERP, inventory, warehouse or production systems. Exposure to VMware, Hyper‑V or another virtualization platform. Basic PowerShell or automation knowledge. Experience with endpoint security, access reviews or vulnerability remediation. Experience coordinating with third‑party vendors or managed service providers. #J-18808-Ljbffr