General Manager

Job Summary: Role: General Manager (GM)
Company: Silvervine
Reports to: Group Leader
Location: Remote (USA)
Salary: $215,000 - $230,000 USD
Number of Openings: 1

Job Description:

About Us

Since 1996, Silvervine has helped property and casualty insurers and managing general agents (MGAs) across the United States modernize how they do business. Headquartered in Warner Robins, Georgia, we build flexible, fully integrated insurance software, including our Evergreen policy administration suite, that supports the full policy lifecycle: rating, quoting, policy issuance, billing, and claims. Our team pairs deep insurance expertise with an agile, solution-oriented approach, so our clients can launch products faster, cut through red tape, and better serve their policyholders. At Silvervine, you'll work alongside people who know both technology and insurance and who care about building software that lasts.

Position Summary

The General Manager (GM) will oversee the executive leadership team, set the business unit’s strategic direction, and serve as the primary point of accountability to Vencora, the company’s corporate owner, who provides strategic oversight and governance. This role requires a leader who understands the regulatory, competitive, and technological dynamics of the insurance software landscape, and who can drive product innovation, client growth, and operational excellence at scale and build a compelling market presence internally and externally.

Key Responsibilities

Strategic Leadership

• Define and drive the business unit’s long-term vision and strategy across core product/service areas, e.g., platform, APIs, AI/ML, cloud services

• Anticipate shifts in relevant regulatory frameworks, competitive dynamics, and client needs

• Set and communicate annual and multi-year strategic priorities in partnership with Vencora

• Evaluate and pursue growth opportunities, including new market segments, partnerships, and potential M&A

Go-to-Market Strategy & External Brand Leadership

• Own the complete go-to-market strategy, encompassing product, customer support, professional services, sales and marketing, and external brand messaging

• Create and maintain a compelling market presence with existing customers, potential new customers, and strategic industry partners through thought leadership, speaking engagements, and consistent executive visibility

• Define Silvervine’s competitive positioning and unique value proposition in the market

Talent Acquisition, Retention & Engagement Strategy

• Champion an integrated talent strategy that attracts, develops, engages, and retains exceptional talent, positioning the business unit as an employer of choice and ensuring the leadership and workforce capabilities required to achieve its strategic objectives

• Foster a high-performance, values-driven culture by investing in leadership development, strengthening organizational capability, and building a robust succession pipeline to support sustainable growth

• Inspire and align the organization around the business unit’s vision and strategy, leading with clarity through periods of growth and change while maintaining focus, accountability, and momentum toward strategic priorities

Executive Team & Organizational Leadership

• Lead, mentor, and hold accountable the executive leadership team; build organizational structure and talent strategy to support scaling the platform and client base

• Foster a culture of innovation, accountability, security, and client trust across the organization

• Ensure strong succession planning and leadership bench strength

Financial & Operational Oversight

• Own overall P&L responsibility, ensuring the business unit meets revenue, margin, and profitability targets

• Oversee budgeting, financial planning, and capital allocation decisions

• Ensure robust financial controls and reporting to Vencora and other stakeholders

• Drive operational efficiency and effectiveness across all areas of the business (product development, engineering, implementation, client support, finance, sales and marketing) to maximize resources and accelerate delivering value to stakeholders and customers

Product, Technology & Client Strategy

• Guide the strategic direction of the product, services, and technology roadmaps in collaboration with each team’s leadership to ensure alignment with market needs and business objectives

• Ensure the platform remains secure, scalable, and compliant with [applicable regulatory and data security standards]

• Drive future capability building in product and service offerings through AI/ML integration (or other relevant technologies) to enhance competitiveness and deliver increased client value

• Champion client success and retention, particularly among key segments such as [key client segments]

• Oversee major client, partner, and vendor relationships

Governance & Stakeholder Management

• Serve as the primary liaison to Vencora, providing regular, transparent reporting on performance, risk, strategy, and ensuring alignment with Vencora’s investment thesis and the business unit’s objectives

• Ensure compliance with applicable [industry] regulations, data privacy laws, and fiduciary obligations

• Build and maintain relationships with regulators, industry bodies, investors, and strategic partners

• Represent Silvervine publicly with media, industry associations, and the broader [industry] community

Qualifications

• Post Secondary degree in business, Finance, Computer Science, or a related field (MBA or advanced degree an asset)

• 10+ years of progressive leadership experience, including 5+ years in a senior executive and/or C-suite role

• Experience in Fintech, insurance software or B2B industry

• Proven track record of driving revenue growth, profitability, and operational scale

• Strong understanding of the [relevant regulatory environment, e.g., regional/industry regulatory framework]

• Demonstrated experience overseeing and developing an executive leadership team

• Excellent communication and relationship-building skills with corporate ownership, clients, and regulators

Key Competencies

• Strategic and technology-forward business acumen

• Regulatory and risk awareness specific to Insurance and Financial Services Software in North America

• Decisive, data-driven decision-making

• Strong executive presence and stakeholder management with corporate ownership

• Financial and operational rigor

• Talent development and executive team leadership

• Client-centric mindset with a focus on trust and security

• Adaptability in a fast-evolving industry and regulatory landscape

• Ability to motivate and inspire teams to action, lead effectively through periods of organizational change, and guide teams toward ambitious objectives with clarity and confidence

Compensation & Benefits

• Competitive base salary, commensurate with experience

• Performance-based annual bonus and equity structure

• Comprehensive health, dental, and vision benefits

Silvervine is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

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