Insurance Restoration Coordinator

Insurance Restoration Coordinator

A long standing, restoration company with offices in Michigan is looking for an energetic and highly motivated individual to join our team; an individual that is organized, detailed oriented with excellent communication skills.

The insurance restoration coordinator is responsible for assisting the estimators with administrative & accounting functions of their jobs. You will be making sure the estimates meet the service level agreements for numerous third party administrators such as Sedgwick, Brightserv, Alacrity and others. Third party platform updates are also required. The company is also a vendor for Fannie Mae, Freddie Mac and the Veteran's Administration. REO repairs and Barrier Free/ADA modifications are also part of the revenue stream.

Your talents will be rewarded with a salary commensurate with your level of experience along with holiday bonus, based on company profitability. Your employee benefit package includes medical benefits w/copay, (medical, dental, vision & life insurance), paid vacation and holidays.

General duties include:

• Coordinate estimates to make sure they follow the third party administrators guidelines.
• Work with collections on generating invoices, progress payments and final payments when needed
• Coordination with other departments and office staff to complete projects, paperwork and keep the processes timely for each project
• Manage and responsible for accuracy PSA Management Software
• Maintains notes in PSA Job Management software and job field files as necessary
• Assist the office staff, the production management staff and sales staff as needed
• Providing quick and accurate responses to estimators and adjusters as needed.
• Answer the phones, direct calls and assist clients
• Communicate a positive image of the company to the entire staff and customers
• Maintains safe and clean working environment by complying with the company's procedures, rules, and regulations.

Customer service duties include:

• Contribute to overall customer satisfaction.
• Customer communication.
• Respond to customer concerns.

Leadership duties include:

• Ability to positively motivate others.
• Develop skills of others.
• Convey positive image of the company.
• Provide valuable insight for improvements.

General professionalism includes:

• Complete delegated tasks on time.
• Seek information and knowledge on new issues.
• Cooperation and respect for others.
• Follow company policies and procedures.
• Develop creative solutions to problems.

Qualifications include:

• Two year college degree or job experience equivalent
• Insurance claims and or TPA(Third Party Administrator) experience a must. Brightserv, Alacrity and Sedgwick to name a few.
• MS Office products experience

Work schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay:

• Other

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• 401(k) matching
• Referral program