Executive Meeting Sales Manager Encore Boston Harbor

About Encore Boston Harbor Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra‑premium spa, luxury retail, high‑end dining, and state‑of‑the‑art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single‑phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, the resort includes a six‑acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays, and retail and dining experiences that overlook the Encore Harbor Walk. Encore Boston Harbor Executive Meeting Manager is responsible for soliciting, booking and coordinating small group meetings to include rooms sales, catering and ancillary revenue for the resort in order to meet or exceed revenue goals. The Executive Meeting Manager provides accurate and timely event information to hotel operations, banquets and food & beverage departments regarding conferences and functions and coordinates effectively with cross‑property departments to provide an outstanding event experience. Job Responsibilities Solicit, negotiate and confirm new and repeat business through various efforts (lead follow‑up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet or exceed goals. Effectively evaluate, prospect, solicit and sell group business as required to meet individual and departmental sales room night and revenue goals and overall departmental sales and catering profitability. Develop and grow relationships with key accounts to maximize sales potential. Execute pre‑qualification of accounts and conduct rate negotiations, site inspections, outside sales calls and follow‑up to all clients. Create appropriate group proposals, contracts, addendums, in accordance with departmental guidelines and procedures and all client correspondence relative to bookings. Make sales presentations to clients and organizations as necessary. Manage and respond to all Requests for Proposal (RFPs) in a timely manner, within 24 hours of receipt. Plan, up‑sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc. Prepare and execute sales/catering contracts, catering event orders, group resumes to ensure quality product delivery and customer satisfaction. Input all client correspondence and activity into the Delphi sales system, maintaining accurate and detailed information on all accounts to include rooms, function space, catering details, reservations, billing, etc. Create and distribute effective internal and external communication (written and verbal). Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends. Develop and continually enhance relationships with key corporate, business and travel industry accounts. Maintain accurate, legible records and files consistent with established automated or manual sales system. Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals. Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied. Manage short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect changes required for improvement. Manage the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; record and report. Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property‑wide are enforced. Ensure the department delivers and maintains a maximum level of property‑wide service and satisfaction. Manage multiple priorities simultaneously and meet deadlines, often in stressful and high‑pressure situations. Maintain current knowledge of competitive properties. Attend daily and weekly meetings as deemed necessary by the Executive Director of Hotel Sales and Catering. Formulate quarterly sales action plans consisting of strategies and action plans in conjunction with attaining hotel and departmental sales strategies. Work with safety as a priority and follow department and company safety standards. Maintain relevant knowledge of industry through continuing education and training. Perform any other job‑related duties as assigned. Qualifications Age, Gaming And Certifications 21 years of age or above. Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education And/or Experience Bachelor’s Degree in a related field or equivalent experience required. Minimum 2 years of Hotel Sales and Catering experience required. Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint. Knowledge of Delphi sales system a plus. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Language Skills Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations. Mathematical Skills & Reasoning Ability Ability to work with mathematical concepts such as probability and statistical inference. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Define problems, collect data, establish facts, and draw valid conclusions. Decipher reports and maintain reports on request. Physical Demands Regularly required to talk and hear, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls. Occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Must be able to moderate lift or maneuver at least thirty (30) pounds; varied instances of standing/walking. Work Environment Noise level is typically moderate; in certain areas the level increases to loud. Must interact with internal and external guests professionally. Must be able to work varying schedules to reflect the business needs of the property. In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of Everett, Malden, Boston, Cambridge, Chelsea, Medford, and Somerville. #J-18808-Ljbffr Wynn Las Vegas