Route Service Representative

Route Service RepresentativeGet to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.The Route Service Representative (RSR) is the face of Simple, responsible for delivering an exceptional customer experience while driving account retention, revenue growth, and route efficiency. This role owns the full lifecycle of assigned accounts—building strong relationships, identifying growth opportunities, and resolving challenges with a proactive, solutions-oriented approach.We are seeking a polished, organized professional who thrives in a customer-facing environment and enjoys relationship-building, account management, and problem-solving.Key ResponsibilitiesComply with all federal, state, and local regulations, as well as corporate safety policiesServe as the primary point of contact for assigned accounts, building trust with key decision-makers and end usersDeliver exceptional service by responding to customer needs with urgency and creative problem-solvingIdentify opportunities to grow existing accounts through additional products and servicesOptimize route efficiency to maximize productivity, control costs, and drive revenueNegotiate customer renewals and support long-term account retention strategiesGenerate referrals and communicate new business opportunities to Sales leadershipMaintain a high level of professionalism, including appearance, organization, and customer interactionsDeliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectivelyCollect and transport soiled linen to the plant for processing in accordance with safety standardsCollaborate with Customer Success and plant teams to meet and exceed customer expectationsLoad and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickupsPerform additional duties as assignedMinimum QualificationsProven experience in customer service, route sales, or account managementExperience operating 26–28 ft. straight trucks preferredValid driver's license with a clean driving recordAbility to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported)Strong communication skills, both verbal and writtenProficiency in Microsoft Office and general computer systemsProfessional appearance and customer-focused mindset (uniform provided)Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbsAbility to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)Strong organizational skills with the ability to manage routes, equipment, and customer needs effectivelyWhy Join Simple?4 Day Workweek/No weekendsPaid WeeklySign on BonusBe part of a rapidly growing, high-impact division backed by an industry leaderOpportunity to build strong customer relationships and directly influence business growthWork in a role that combines customer service, sales, and operationsJoin a team committed to safety, quality, and innovation in healthcare servicesWhat we can offer you as a full-time associate: Competitive pay, Paid Holidays, Paid Time Off Program (PTO), 401(k) w/Employer Match, Flexible Spending Account (FSA), Health Savings Account (HSA), Medical, Dental, and Vision Programs, Basic Life/AD&D Insurance, Long-Term Disability (LTD)