Product Operations Associate I

• Acting as resident subject matter expert (SME) for all products.
• Strong understanding of Agent/ISO processes for setup and pricing merchant services.
• Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
• Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
• Shaping and supporting the goals and strategies for various partner campaigns.
• Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
• Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
• Testing and logging for both pending updates to production and identifying issues within production to assist development team.
• Working with customers and partners on technology enhancements to ensure satisfaction with user experience and usability.
• Providing product training; c oaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology capabilities to meet/exceed customer expectations.
• Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick’s goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
• Creating, updating, and maintaining training manuals/decks related to products.
• Supporting organizational tasks and projects on an as-needed basis.
• Other duties as assigned

Qualifications:

• HS Diploma and relevant experience. College degree a plus!
• Experience working in Bankcard processing industry (acquiring) specific experience (i.e. experience working for a processor, sponsor bank, merchants, and/ or card brand.)
• Proficiency with Microsoft Suite, ASANA and other related project management tools
• Experience with coding languages preferred (JS, CSS, HTML, etc.)
• Experience with API Documentation , Google Analytics or similar marketing analytic tools
• Experience with screenshare / meeting software
• Strong analytical and problem-solving abilities.
• Ability to listen to others and communicate in an effective manner. The ability to communicate in writing and otherwise.
• Ability to prioritize competing task and manage time effectively. 
• Ability to focus on achieving goal and results consistent with the organization's objectives.
• Attention to detail to ensure work is complete and accurate.
• Ability to follow up with others to ensure that agreements and commitments have been fulfilled.
• Ability to support, promote, and ensure alignment with the organization's vision and values.
• Flexibility within organizational changes in light of internal and external trends and influences.

• Competitive salary, bonuses, and incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, including vacation, sick and holidays.
• 401K plan with up to a 4% matching contribution .
• Commitment to career development and advancement.
• Vibrant office culture - team building, birthdays, work anniversaries, snacks, and more!

Maverick Payments is an Equal Opportunity Employer.