Administrative Supervisor 2 -Office of the Ombudsman

Administrative Supervisor 2

If another position becomes available within five months of this recruitment's closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY: The salary range for this position is $74,551.38 to $129,437.61 for Schedule A, and $74,551.38 to $122,965.72 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to August 29, 2015, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after August 29, 2015, are considered Schedule B.

The Judiciary offers a strong opportunity for growth. REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Example of Duties

The Hudson Vicinage is seeking an Administrative Supervisor 2 to work under the general direction of the Court Executive 1B (Ombudsman). The selected candidate will be responsible for assisting in the daily operations of the Office of the Ombudsman. The Office of the Ombudsman serves as the community liaison for court users who have inquiries, complaints, questions as to Court procedure, and may require court forms as well as forms assistance/completion. The Ombudsman also conducts outreach in the community and links court users to external resources as needed. The Administrative Supervisor 2 will be responsible for overseeing the day-to-day business of the Court User Resource Center and its inventory. The selected candidate will possess skills including de-escalation techniques, effective communication, and organization. The selected candidate will be responsible to escalate any complex court user issues, procedural discrepancies, and staffing issues to the Ombudsman while maintaining positive working relationships with division management. The Administrative Supervisor 2 will occasionally be required to assist the Ombudsman with programs, outreach, and service on committees.

The successful candidate's will set staff expectations and conduct perform evaluations; mentor, coach, and counsel staff; recommend and conduct trainings; monitor, evaluate, and track staff's time off requests and schedules; communicate processes policies and rules; set goals and provide directions for daily work; prioritize and assign work to staff with the goal of providing optimal customer service; and use Judiciary systems to enter data. The successful candidate will perform additional duties as required. Regular and predictable physical presence at the worksite is an essential function of this position.

Qualifications

Graduation from an accredited college or university with a bachelor's degree and three years of professional experience, one year of which shall have included experience in development, coordination, analysis, implementation, administration or research.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor's degree. A master's degree from an accredited college or university may be substituted for one year of general experience as indicated above OR a law degree from an approved American Bar Association law school may be substituted for two years of general experience as indicated above.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.(See )

Supplemental Information

Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

HOW TO APPLY: The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered. The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey. The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at View phone number on click.appcast.io (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)

Benefits

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

• State Health Benefits Program including options for medical, dental and prescription coverage
• Public Employee's Retirement System pension program
• Federal Student Loan Forgiveness for employees with 10 years or more of service
• Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
• Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
• Comprehensive training offerings including LinkedIn Learning.
• Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
• NJBest 529 College Savings Plan
• Member Term Life Coverage including basic and optional plans