Customer Success Manager | Housing

About EliseAI At EliseAI, we are improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing: Simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare: Make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. About the Role EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C‑Suite. The role requires developing a deep understanding of our products to bridge the gap between customers and internal technology teams. You’ll serve as the product expert, guiding user experience, and owning satisfaction through use of EliseAI’s products. Key Responsibilities Become an expert in EliseAI’s products—focus on user workflows, integrations, and how the products work together. Understand customers’ business needs and goals; effectively communicate the AI’s value to ensure successful adoption and utilization. Provide world‑class support by taking ownership of customer issues and working closely with Engineering, Product, and Support teams to resolve them quickly. Write documentation and host workshops on product offerings to keep customers up‑to‑date with new features. Drive adoption of new products and features and assist with launch. Partner with the implementation team to lead discovery into client goals and best practices for onboarding. Strategize with sales to build, own, and execute client success and engagement plans. Review client reporting and usage metrics regularly to optimize performance. Proactively identify underperforming customers and execute plans to improve success and prevent churn. Act as a conduit between customers and internal teams, gathering feedback, documenting feature requests, and providing insights to Engineering and Product. Requirements 3+ years of technical B2B client‑facing experience with a SaaS product. Demonstrable ownership and accountability; act on client objectives in a technical environment. Strong written and verbal communication skills, including explaining technical language to non‑technical customers. Ability to read and understand technical documentation and analyze data sets. Current book of business of at least $2.5 M ARR. Thrives in a fast‑paced environment. Effective prioritization and execution. Willingness to work in person at our office 4–5 days a week. Benefits Equity in the company. Medical, dental, and vision premiums covered at 100 %. Fully paid parental leave. Commuter benefits. 401(k) benefits. Fitness & home services stipend. Collaborative in‑office environment with open floor plan, fully stocked kitchen, and all meals covered. Unlimited vacation and paid holidays. Relocation packages. Compensation The salary range for this role is $110,000 – $160,000 ($132,500 – $182,500 OTE). EliseAI offers a competitive total rewards package that includes base salary, equity, a comprehensive benefits and perks package, and commission for the TCSM role. Exact compensation is determined based on various factors and will be discussed during the interview process. Equal Employment Opportunity EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Employment is on an at‑will basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr