Customer Success Manager

Customer Success Manager – Dallas, Texas Reporting into the Customer Success Director, you will manage and partner with North America-based Enterprise organizations that are at the forefront of SAP technology. Your role will be pivotal in ensuring our customers achieve their goals and derive maximum value from our solutions. By forging strong connections, understanding their unique needs, and tailoring our offerings, you will serve as a trusted advisor guiding our customers toward success. Responsibilities Drive customer engagement: dive deep into customers’ organizations, uncover their goals and drivers, and align our products and services to meet their every need. Foster collaboration: act as the bridge between customers and internal stakeholders, quickly addressing any queries or issues to ensure a seamless experience. Fuel renewals and expansion: identify opportunities for expansion, cross‑sell and upsell within your account portfolio, and work closely with the Customer Success team to accelerate product renewals. Champion continuous improvement: collaborate with customers and our Development team to translate feedback into actionable insights that shape our Product Roadmap. Unleash co‑marketing brilliance: discover and harness co‑marketing opportunities that showcase our success stories through compelling case studies. Qualifications Customer Success: 5+ years of experience in a Customer Success or account management function, managing mid‑to‑large value Enterprise accounts. Proactive account management: demonstrated experience uncovering and driving opportunities within existing accounts, including managing senior stakeholders and navigating complex organizations. Exceptional communication skills: excel at stakeholder management and can effectively navigate cross‑functional teams to resolve issues and drive customer success. Showcase value: demonstrable presentation skills and the ability to articulate business value of technically complex software to both technical and non‑technical audiences. Dynamic environment: experience in a fast‑paced environment, ideally within a tech scale‑up or high‑growth SaaS business. Desirable Skills Previous experience within the SAP ecosystem is highly desirable, providing a solid understanding of customer needs in this industry. Experience working in a Customer Success function within a technically complex software environment, supporting customers through intricate technology landscapes or large‑scale enterprise system change programmes. Benefits Competitive salary and bonus Medical, Dental, and Vision insurance 401(k) with up to 6% employer match Health Savings Account (HSA) with bi‑monthly employer contributions Flexible Spending Account (FSA) Life insurance and AD&D coverage 15 days PTO, increasing to 20 days with tenure Hybrid working Global flexibility (work abroad up to 1 month per year) Enhanced parental leave Paid volunteer day #J-18808-Ljbffr