Technical Support

*POSITION OVERVIEW*

Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem- solving skills

*ESSENTIAL JOB FUNCTIONS *

* Maintain an in-depth knowledge of our complete line of products and services.
* Embrace and learn the Video Surveillance / CCTV technologies and their applications.
* Provide product demo and technical training to the sales team and customers.
* Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
* Build and test PC-based DVR systems to customer's specifications.
* Provide prompt and effective customer service and technical support.
* Service customers in an effective and efficient manner; Partner with internal teams proactively.
* Perform other duties as assigned

*ESSENTIAL REQUIREMENTS*

* Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls
* Ability to maintain confidential business information
* Ability to respond to customers in a timely and effective manner
* Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
* Ability to work independently with minimum supervision
* Ability to work under pressure
* Strong troubleshooting, problem-solving and team player mindset is a plus
* Proactive and enthusiastic to excel

*OTHER REQUIREMENT*

* Domestic and/or International Travel may be required (up to 25%)
* Willing and able to work additional hours when needed
* Bend, lift, open and move product and related office items varying in weight up to 30lbs,

*EDUCATION*

* 1+ Years of Professional Experience in technical support or related areas
* Experience in security system industry is highly desired
* A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required, Master degree is preferred
* Fresh graduates will also be considered

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Application Question(s):
* What's your salary expectation?

Ability to Relocate:
* Houston, TX 77063: Relocate before starting work (Required)

Work Location: In person