Hybrid Benefits Customer Service Representative
$18.5 per hourA-Line Staffing Solutions
Job Description Hybrid Benefits Customer Service Representative (Richardson, TX area) A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in the Richardson, TX (75081) area . Position Details Location : Must live within 1 hour of Richardson, TX 75081 Work Style : Hybrid On-site required on Day 1 Must be able to come onsite for meetings and major projects as needed Pay Rate : $18.50/hr+ (depending on bilingual status) Schedule/Availability Monday-Friday only Hours vary 8:00 AM-6:00 PM , 32-40 hours/week During busy season: 8:00 AM-11:00 PM Job Description Build rapport quickly and respond to customers with compassion via phone, email, and instant message Customize your customer service approach to different communication styles while remaining professional and diplomatic on difficult calls Handle confidential information in accordance with HIPAA, Data Privacy laws, and company security requirements Explain health & welfare and pension terms and complex plan information in a clear, simple way members can understand Read and interpret plan documents and knowledgebase tools to resolve requests and anticipate member needs Requirements High School Diploma or GED Open to varied experience; Customer Service/Call Center experience preferred English-speaking candidates welcome Bilingual (Spanish or French) candidates encouraged (pay is higher depending on bilingual status) #J-18808-Ljbffr A-Line Staffing Solutions
Vacancy posted 2 days ago
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