Order Management Specialist

Order Management Specialist

Are you ready to power the future? At SolarEdge, we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

The Order Management Specialist will be responsible for processing orders in a timely and accurate fashion. Communicate order status and shipping details to our internal and external customers. Perform various order management functions including and not limited to, order maintenance, order fulfillment, and ad hoc reporting.

Location: Milpitas, CA

Position: 3-6 month contract

Duties and Responsibilities:

• Review all incoming customer purchase orders for the required information for order entry.
• Follow specific procedures ensuring accurate order entry and order fulfillment.
• Update and maintain all Sales Orders according to specific instructions from the Sales Ops and Planning team.
• Create and enter new customers and part numbers.
• Effectively manage emails, internal and external communication to the customer, as well as internal communication with internal customers.
• Work with internal departments to solve any issues that arise with the customer order, then serve as a point of contact to present information to the customer from order management POV.
• Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, etc.
• Provide various reports for internal and external customers.
• Process customer OS&D claims and maintain tracker.

Requirements:

• Candidate must have strong attention to detail. Crucial given the data entry aspect, notes customer provides in their PO, which must be translated to Packing Slips and Sales Order.
• Typing speed of 45 WPM.
• Excellent communication and problem-solving skills.
• Excellent Microsoft Excel knowledge.
• Strong organizational, time management, and interpersonal skills.
• The ability to communicate articulately and efficiently with other people within the company.
• Professional verbal communication & ability to work independently.

FAIR PAY & A JUST WORKPLACE

At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. Base hourly pay offered will be between $28-30 per hour based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, people of color, and people with disabilities.