Manager, Key Accounts

Manager, Key Accounts – Hollywood, FL (preferred) Job Type: Full‑time Travel: Up to 40% Work Authorization: United States (Required) Responsibilities Business Development Own and deliver sales performance for assigned key accounts and consortia. Develop and execute strategic account plans to deliver passenger and revenue targets. Identify opportunities for growth through data analysis and understanding of partner business models. Utilize CRM & data systems (HubSpot & Power BI preferred) to manage affiliated agencies, track opportunities, and support forecasting. Account Management Serve as primary relationship owner for assigned accounts, acting as senior point of contact. Conduct regular business reviews, strategy sessions, and performance tracking. Act as senior escalation point‑of‑contact for account‑level issues, converting challenges into growth opportunities. Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings, and inaugurals. Marketing & Commercial Planning Develop and manage co‑op marketing plans collaboratively with key accounts and internal leadership. Oversee execution of campaigns, events, and promotions tied to measurable results. Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel. Communication & Collaboration Partner cross‑functionally to align sales, marketing, and commercial execution. Provide consistent feedback and insights to leadership on market conditions and competitive dynamics. Budget & Resource Management Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities. Education Bachelor's Degree in Business, Marketing or Communications preferred or equivalent combination of relevant education and work experience. Experience Minimum of 3+ years of B2B sales experience. Experience in headquarters level management & partnership. 5+ years of cruise industry sales experience preferred. Knowledge & Skills Strong understanding of trade sales channels within hospitality industry. Strong organizational skills and ability to manage and prioritize multiple projects. Excellent presentation & persuasion skills (in‑person and virtual). Aptitude for problem‑solving and strong critical thinking skills. Proven success in fast‑paced environment. Successful in meeting deadlines. Clear communication and presentation skills to stakeholders at all levels. Expertise in building presentation decks and data visualization tools. Comprehensive knowledge of Microsoft Excel and PowerPoint. Exemplary budget management. Benefits Generous vacation and paid time off policy. Medical, dental, and vision insurance. 401k with match. Health care spending or reimbursement accounts (HSA or FSA). Retirement benefits or accounts. Commuting/travel assistance. Employee discounts. #J-18808-Ljbffr Scenic Tours Europe AG