Senior Client Advisor - Soho

The Senior Client Advisor is responsible for providing outstanding customer service, exceeding sales goals, and mentoring other sales associates. By leveraging product knowledge and operational foresight, you will build an exceptional internal and external client experience and support Fendi's dedication to excellence. Responsibilities Business Development Analyze individual business, propose and implement action plans to improve results, generate sales by acquiring new clients and reactivating former ones. Work closely with the leadership team to ensure appropriate stock and assortment levels are available. Continuously empower sales staff to meet assigned sales and performance-based goals; lead by example. Build and maintain client book; follow-through on client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships, and drive business. Participate in training new Client Advisors (product knowledge, store procedures, company policies). Maintain open, ongoing communication and positive relationships with store management, peers, and other levels of company personnel. Achieve top seller status: highest performance in high-end sales and Peekaboo sales, thus overall highest in volume. Client Management Lead customer service quality to meet customer expectations by offering excellent standards. Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database. Act as brand ambassador to strengthen and build relationships with VIP clientele and prospect customers. Achieve positive Mystery Shop results. Assist with special requests, including repairs, special orders, returns, and more. Proficiently and accurately use POS system and other software as needed, updating customer database. Be a Fendi Ambassador at all times. Follow Fendi grooming guidelines. Operations Excellence Complete all vital administrative paperwork (transfers, consignments, reservations, etc.) in a timely manner. Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies. Ensure maintenance of cycle counts, inventory accuracy, and shrink requirements in the department as advised. Follow all company policies and procedures. Maintain merchandising standards per VM standards. Know the best sellers and have them on display at all times; replenish sell-through of stock. Perform regular store maintenance functions as needed or assigned. May have responsibility for opening/closing the store as needed, including morning team meeting. Assist in maintaining visual standards with direction from VM, corporate, and management. Follow Health & Safety guidelines. Qualifications Minimum 5 years’ experience, luxury retail preferred Minimum High School Degree Strong drive for results; goal oriented Excellent interpersonal skills: ability to communicate optimally both verbally and in writing Ability to use POS system and its inventory management functions Organizational and strong digital literacy required; technologically savvy Ability to advise a team Foreign language skills are a plus Ability to work collaboratively in a team environment Ability to lift boxes/weight up to 10 lbs Must have flexible availability: some nights, weekends, and holidays Equal Employment Opportunity & Benefits We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions. At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401(k), automatic employee contribution, and more. The base compensation for this role is $27 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution. #J-18808-Ljbffr Fendi