Senior Client Advisor, Soho - Jil Sander

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.The Senior Client Advisor is a top-performing sales professional and role model within the boutique, consistently leading by example in sales performance, clienteling excellence, and KPI achievement. This individual serves as a key ambassador of the brand, delivering an elevated client experience while supporting team development and driving commercial success. Key Responsibilities Sales Leadership & Performance Consistently exceed individual sales targets and outperform peers across all key performance indicators (KPIs), including conversion, UPT, ATV, and client retention. Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards. Drive business through proactive client outreach, appointment selling, and personalized styling. Identify opportunities to maximize sales and elevate overall store performance. Clienteling & Relationship Management Build, manage, and grow a high-value client book with a focus on long-term relationships. Develop and execute strategic clienteling actions to increase frequency, spend, and loyalty. Elevate clients into VIC (Very Important Client) status through personalized engagement and exceptional service. Maintain consistent follow-up and communication to drive retention and repeat business. Cross-Selling & Commercial Excellence Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling. Partner with leadership to identify opportunities to increase category penetration and overall basket size. Act as a reference point for peers on effective selling strategies and client engagement techniques. Team Leadership & Development Act as a mentor and coach to Client Advisors, sharing best practices in selling, clienteling, and service. Support onboarding and training of new team members, particularly in: Cross-selling techniques Building and maintaining a client book Client retention strategies Developing clients into VICs Foster a collaborative and high-performance team environment. Additional Responsibilities / Division of Responsibilities (DOR) May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development (e.g., clienteling champion, product category expert, training lead). Take ownership of training initiatives and ongoing coaching within assigned DOR. Support management with reporting, insights, and action plans to drive business growth. Assist with in-store events, activations, and VIP experiences. Key Qualifications & Skills: 5+ years of experience in luxury retail or high-touch client-facing roles. Proven track record of exceeding sales targets and KPIs. Strong client book with demonstrated ability to build and retain relationships. Exceptional communication, interpersonal, and styling skills. Leadership mindset with the ability to influence and develop others. Results-driven with a strong commercial mindset Client-centric and relationship-focused Flexible availability, including weekends, holidays, and early/late shifts as needed. Influential leader and team player Strong business acumen and adaptability Passion for luxury, fashion, and elevated service Salary range: $22 - $23 per hour

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