Front Office Clerk

Job Title: Front Office Clerk

TCC Family Health, founded in 1939, a Federally Qualified Health Center (FQHC), provides comprehensive, high quality health care and wellness services to those of all ages in the under resourced and underserved need in the greater Long Beach community. TCC is now a vibrant network of 14 clinic sites, including three school-based health centers, and one mobile medical clinic. Last year TCC served almost 40,000 patients through 175,000 medical, behavioral health, dental, optometry and wellness visits.

TCC is seeking mission driven individuals who deeply care about the communities we serve and want to join a creative, committed organization to address not only medical needs, but also social, emotional and economic barriers to contribute to improve health outcomes for all populations.

Mission: To provide innovative, integrated, quality health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being.

Position Summary:

The Front Office Clerk is responsible for activities that result in complete, accurate and timely admission and registration of all patients prior to being seen by a medical provider at TCC Family Health, "Serving Children and Their Families" (TCC). The registration process includes completing accurate and timely data entry of patient demographic and insurance information into the practice management system (EPIC), verifying insurance eligibility and enrolling un-insured patients into programs for the uninsured. The front office clerk must complete pertinent registration and enrollment forms and enter patient demographic information into various internet-based computer application systems. The front office clerk adheres to all patient confidentiality policies and is responsible for carrying out job assignments in a pleasant and respectful manner. This employee must be responsible, reliable and dependable.

Essential Job Functions:

• Maintains a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff.
• Maintains accurate registration of patient insurance and demographic information in the electronic health record or practice management system.
• Collects co-payments and patient payments and accurately records and logs all payments received into the practice management system and cash logs.
• Verifies insurance eligibility using an automated electronic verification system, POS device or internet.
• Accurately screens and enrolls un-insured patients into various programs for the uninsured (i.e. California Health Department Program (CHDP) gateway, Family Pact, LA County Un-Insured Programs, and Sliding Fee Scale Program).
• Answers phone calls and sends out new appointments and appointment reminders to specific patient populations.
• Adheres to all patient confidentiality policies and carries out all tasks in a pleasant and respectful manner.
• Maintains own stock of necessary forms and supplies needed to carry out job assignments.
• Provides information and education to our patients on programs for the uninsured.
• Provides helpful answers to inquiries made by patients and staff regarding programs and services offered at TCC.
• Collaborates with back office staff in order to achieve efficient workflow.
• Completes billing reports accurately and in a timely manner.
• Meets daily benchmarks for completing all data entry of patient demographics and insurance information into the electronic health record.
• Collaborates with members of the team to ensure daily patient care productivity goals are met.
• Serves as a resource to staff and providers in the use of the electronic health record (EHR).
• Participates in training new members of the staff.
• Answers phone calls, screens callers, relays messages and greets visitors in a professional and compassionate manner.
• Takes messages for clinic personnel using TCC protocol.
• Completes and prepares various types of administrative medical forms for outside agencies.
• Processes requests for Protected Health Information following TCC protocol.

Education/Qualifications:

• Completion of high school or equivalent and 1-3 years of experience in a medical office setting preferred.
• Ability to type 35-45 wpm.
• Bilingual English/Spanish preferred.
• Medical and insurance terminology knowledge preferred.
• Proficient in Microsoft Word, Microsoft Excel, Internet, Email, Practice Management Systems, and Electronic Health Records preferred.
• Excellent written / verbal, and interpersonal skills
• Uses mathematical abilities in order to determine program eligibility for our patients.
• Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service.
• Works independently, show initiative and works productively within a team environment.
• Maintains a high level of professionalism and confidentiality.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

GENEROUS COMPANY BENEFITS – Including 100% Company-paid medical plan

100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.)

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k with Employer contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• AFLAC
• United PetCare Program
• Paid Time Off (PTO) - 22.9 days per year