F&B Supervisor

Job Description

Job Description

The Food & Beverage Supervisor is responsible for overseeing daily restaurant, bar, banquet, or dining operations to ensure excellent customer service, high-quality food and beverage standards, and efficient team performance. The role involves supervising staff, maintaining hygiene and safety standards, handling customer concerns, and supporting operational and financial goals.

Operations Management:

• Supervise daily food and beverage service operations.
• Ensure smooth service delivery and guest satisfaction.
• Monitor cleanliness, hygiene, and presentation standards.
• Coordinate with kitchen and service teams to maintain service efficiency.
• Ensure compliance with health, safety, and company policies.

Staff Supervision:

• Lead, train, and motivate service staff.
• Prepare work schedules and allocate duties.
• Monitor employee performance and provide coaching.
• Conduct briefings before shifts and communicate operational updates.
• Assist in recruitment, onboarding, and training of new employees.

Customer Service:

• Welcome guests and ensure exceptional service experiences.
• Handle customer complaints and resolve issues promptly.
• Gather guest feedback and implement service improvements.
• Maintain positive guest relationships and encourage repeat business.

Inventory & Cost Control:

• Monitor stock levels of food, beverages, and supplies.
• Assist with inventory counts and ordering processes.
• Minimize waste and control operating costs.
• Ensure proper storage and handling of products.

Sales & Financial Responsibilities:

• Support sales targets and promotional activities.
• Monitor cash handling procedures and POS transactions.
• Assist in preparing daily sales and operational reports.
• Help achieve departmental revenue and profitability goals.