Office & Csr Manager

Job Description

Job Description

Join Our Winning Team as an Office Manager at Trust 1 – Where Organization, Leadership, and Teamwork Come Together!

At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We’re looking for a highly organized, proactive Office Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, and systems running smoothly.

As our Office Manager, you’ll be the central hub of our daily operations. You’ll support our CSR and Lead Specialist teams, oversee office and facility management, handle customer escalations, and ensure our internal systems are efficient and effective. This is a hands-on leadership role where your impact will be felt across the entire organization. If you enjoy solving problems, supporting a team, and making a real impact every day, this is the role for you.

Full Benefits Package:

• Health insurance (Blue Cross Blue Shield)
• 100% paid dental insurance
• 100% paid vision insurance
• 100% paid life insurance
• 401(k) with 4% company match
• 120 hours of PTO from day one
• Pet insurance

Perks & Culture:

• Tons of training
• Paid birthday off
• Monthly recognition & rewards
• Anniversary & milestone gifts
• Supportive leadership that genuinely has your back
• Non-corporate environment — no red tape, no politics, just a tight-knit team focused on winning
• ServiceTitan software — built for the best in the trades

$60,000 - $80,000

• Lead and inspire the office team to ensure seamless daily operations and a positive work environment
• Oversee customer service representatives, providing guidance and support to enhance customer satisfaction
• Manage office facilities, ensuring a clean, organized, and efficient workspace for all team members
• Coordinate with the Lead Specialist team to streamline processes and improve operational efficiency
• Handle customer escalations with empathy and professionalism, ensuring timely and effective resolution
• Implement and maintain internal systems to optimize workflow and communication across departments
• Develop and execute office policies and procedures that align with company goals and values, fostering a culture of excellence and accountability

• 3+ years of experience in office management, operations, or a similar role
• Experience supervising customer service employees
• Strong organizational and multitasking skills in a fast-paced environment
• Proven ability to lead, support, and hold a team accountable
• Excellent communication and interpersonal skills
• Experience handling customer service issues and escalations
• Comfortable working with CRM systems, scheduling platforms, and office technology
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• High attention to detail and the ability to manage multiple priorities effectively

Nice to Have:

• Experience in HVAC, plumbing, or home services industry
• Experience using ServiceTitan or similar field service management software
• Familiarity with Mass Save rebate programs and processes

Trust 1 Services has been making bad days better since 2018. We're a local Randolph-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.

We've grown fast — fast enough to land on the Inc. 5000 list of America's fastest-growing companies — but we've stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.

When you join Trust 1, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.

We're not for everyone. But if you're hungry, positive, and ready to be part of something that's actually going somewhere — we should talk.