Salesforce Operations Analyst-W2

Business Analysis: document requirements, create user stories and acceptance criteria, process flows, facilitate workshops, support testing and production readiness. Salesforce Support: collaborate with technology lead, admins, developers, architects and business teams on enhancements and releases. Vendor Management: manage vendor relationships (coordinate on getting quotes, competitive analysis, managing expectations), preparing SOWs, contract deliverables, renewals, amendments, negotiations and performance metrics. Financial Management: track budgets (monthly invoices, license usage), forecasts (budget planning for vendors and licenses), and contract spending Reporting: prepare project dashboards, status reports and executive presentations Responsibilities Discovery and Current State: Assess content in network drives, Box, Google Drive, Teams, OneDrive, and SharePoint; identify owners, stewards, key users, current folder structures, sharing needs, and active vs. archival content. Future-State SharePoint Design: Help departments design SharePoint sites, libraries, folders, ownership roles, and access models; simplify legacy structures and align recommendations with governance expectations. Migration Readiness: Create source-to-destination maps, document dependencies, flag content needing special handling, recommend migration sequencing, prepare cutover readiness steps, and help minimize downtime. Stakeholder Engagement: Conduct interviews and workshops, facilitate decisions, build consensus, document action items, prepare status updates, and support communications to business units. Responsibilities Company overview, proposed resource resumes, Salesforce experience, sample project references, proposed rates, approach and methodology, availability, and assumptions. Evaluation Criteria Salesforce expertise, business analyst experience, vendor management experience, stakeholder management, quality of proposed approach, qualifications of assigned resources, and cost competitiveness. Qualifications 6-8 years of Salesforce implementation experience; strong business analysis background; Agile and Waterfall experience; vendor and contract management experience; excellent written and verbal communication skills. Salesforce, Asana, MS Office suite Word, PowerPoint, CoPilot, with a strong proficiency in Excel including formulas and pivot tables, contract management systems, document workflow tools, Lucidchart or similar tools, understanding of Agile/Scrum practices. #J-18808-Ljbffr System Soft Technologies