Service Desk Engineer
Phaxis - Technology
Job Description
Job Description
3 months contract with potential for extension
ONSITE NYC
The Service Desk Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations.
Responsibilities include, but are not limited to:
· Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests.
· Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues.
· Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately.
· Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools.
· Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images.
· Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals.
Area Relevant Technologies / Experience
Productivity & Collaboration Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot; audio/video conferencing and conference room technologies
Endpoint & Desktop Support Windows 11/10, desktop and laptop hardware, peripherals, printers, software installation, endpoint security, patch management, workstation imaging
Directory, Network & Mobility Active Directory, Group Policy, TCP/IP, DNS, DHCP fundamentals, Mobile Device Management (MDM), iPhone and iPad support
IT Service Management Jira Service Management, Confluence, incident/request fulfillment, SLA management, knowledge management, asset and license tracking
Vacancy posted 4 days ago
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