Night Auditor Front Desk

Job Description

Job Description

Job Summary

Job description:

Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves managing front desk operations, performing nightly audits, and providing exceptional guest services. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding guest experiences.

Duties

Perform nightly audits of all financial transactions, ensuring accuracy and compliance with hotel policies.
Manage front desk operations, including check-ins and check-outs, while providing exceptional guest service.
Address guest inquiries and resolve any issues that arise during the night shift.
Maintain accurate records of guest accounts and transactions using hotel management software.
Ensure the security of the hotel premises by monitoring surveillance systems and conducting regular checks.
Assist with phone inquiries, demonstrating excellent phone etiquette and professionalism.
Collaborate with other departments to ensure seamless communication and service delivery for guests.
Experience

Previous experience in hospitality or hotel front desk operations is preferred.
Familiarity with night audit procedures and financial reporting is a plus.
Strong guest relations skills with a focus on providing exceptional service.
Proficient in using phone systems and hotel management software.
Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
Ability to work independently during overnight shifts while maintaining attention to detail.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during the night hours.

Paid time off

Night shift
Weekends as needed

General Accountabilities

Financial Auditing:

Reconcile all guest accounts, payments, room charges, and transactions for the day.
Balance cash drawers and log receipts accurately.
Process and transmit credit card batches.
Investigate and resolve any out-of-balance accounts or discrepancies.
Run end-of-day (EOD) computer functions and generate essential financial and operational reports.

Guest Services & Front Desk:

Handle late-night check-ins and early morning check-outs.
Answer phones, take reservations, and schedule wake-up calls.
Respond to guest inquiries, complaints, and emergencies with patience and problem-solving.
Provide information on hotel amenities, local attractions, and arrange transport (taxis, shuttles).

Operations & Security:

Monitor security cameras, alarm systems, and ensure a safe environment overnight.
Oversee the hotel safe and guest valuables.
Verify completion of end-of-day tasks by other departments (housekeeping, maintenance).
Maintain an organized and clean front desk and lobby area.

Job Qualifications

Hotel Software:

Experience with Property Management Systems (PMS).

Certifications:

Relevant certifications in hospitality or accounting can boost your resume.

Training:

On-the-job training often covers specific hotel procedures, with prior roles like Front Desk Agent providing a solid foundation.

Skills

Adaptability

Work Ethic

Customer Service

Technical Skills

Financial Acumen

Texas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!

Company Description

Texas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!